In-Store Operations Coordinator - Milan (NEW OPENING)

Tiffany & Co.; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A high-end luxury goods retailer is seeking an In-Store Operations Coordinator for their new store in Milan. In this role, you will ensure exceptional service and operational excellence, maintain store presentation, and manage stock effectively. The ideal candidate has 4-5 years of retail operations experience, strong analytical skills, and proficiency in Microsoft Word and Excel. Fluency in Italian and English is required. This is a full-time, entry-level position with a focus on delivering the Tiffany Experience.

Competenze

• 4-5 years of prior retail experience in retail operations.
• Ability to work retail store hours including nights and weekends.
• Advanced in Italian and English.

Mansioni

• Deliver unparalleled service and uphold standards of excellence.
• Achieve store operational excellence KPIs.
• Maintain pristine store presentation and support team organization.
• Manage stock and inventory effectively.
• Support store opening/closing procedures.

Conoscenze

Retail operations experience

Strong analytical skills

Proficient in Microsoft Word and Excel

Customer service

Formazione

College/university degree

Graduate Gemologist degree or GIA coursework

Descrizione del lavoro

In-Store Operations Coordinator - Milan (NEW OPENING)

Join to apply for the In-Store Operations Coordinator - Milan (NEW OPENING) role at Tiffany & Co.

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Overview

For the new store located in Galleria Vittorio Emanuele in Milan we are currently recruiting for an Operations Coordinator to continue to deliver the Tiffany Experience to each client.

Responsibilities

• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette.
• Achieve store operational excellence KPIs and drive team compliance with Tiffany and LVMH procedures.
• Ensure pristine store presentation and support the team with effective operational organization on all services by (e.g., hospitality, personalization, service, catering, styling & gifting, etc.) to deliver an elevated experience.
• Be accountable for implementing the most effective operations, stock management and transfer movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash, etc.).
• Support store opening/closing procedures (key holders) and workforce planning.
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.
• Propose effective improvements to Store Leadership when facing challenges or seeing opportunities; support new operational tools & systems rollout and team adoption.

Required Qualifications

• 4-5 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States or in the country where the position is based.
• Advanced in Italian and English.

Desired Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

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