In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Lombardia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading business solutions provider in Lombardia is seeking a Retail Support Specialist to deliver hands-on support to customers in retail locations. This role involves troubleshooting device and service issues while providing exceptional customer service in fast-paced environments. Ideal candidates will have strong communication and problem-solving skills. The job offers a starting pay of $26 per hour, comprehensive training, and advancement opportunities, making it an excellent chance to grow within the company.

Servizi

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal days

Employee Profit Sharing Program

50% AT&T wireless discount

Advancement opportunities

Competenze

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours including evenings and weekends.

Mansioni

• Provide friendly and solution-focused support to customers.
• Resolve inquiries related to customers' billing and service concerns.
• Troubleshoot wireless devices and network issues.
• Act as the subject-matter expert for retail employees.
• Engage with store leadership to address customer concerns.

Conoscenze

Strong customer service skills

Communication skills

Multitasking

Problem-solving abilities

Handling escalated situations

Descrizione del lavoro

A leading business solutions provider in Lombardia is seeking a Retail Support Specialist to deliver hands-on support to customers in retail locations. This role involves troubleshooting device and service issues while providing exceptional customer service in fast-paced environments. Ideal candidates will have strong communication and problem-solving skills. The job offers a starting pay of $26 per hour, comprehensive training, and advancement opportunities, making it an excellent chance to grow within the company.