Hybrid Customer Experience Agent – Shipping & Onboarding

Maersk; Genova; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading logistics company is seeking a Customer Experience Agent in Genoa or Milan. This role offers flexible working arrangements and involves managing shipment processes, ensuring customer satisfaction, and providing proactive support. The ideal candidate will have a strong customer-centric mindset, excellent communication and relationship-building skills, and be proficient in English and Italian. If you are passionate about delivering exceptional service, we encourage you to apply with your CV in English.

Competenze

• Professional proficiency in English and Italian.
• Ability to work under pressure to meet deadlines.
• Experience or strong interest in FCL import-export operations.

Mansioni

• Manage shipment processes ensuring smooth execution.
• Build strong relationships with customers.
• Deliver proactive customer support and track shipments.
• Meet or exceed local targets in a KPI-oriented environment.

Conoscenze

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Relationship-building skills

Good planning skills

Basic computer literacy

Descrizione del lavoro

A leading logistics company is seeking a Customer Experience Agent in Genoa or Milan. This role offers flexible working arrangements and involves managing shipment processes, ensuring customer satisfaction, and providing proactive support. The ideal candidate will have a strong customer-centric mindset, excellent communication and relationship-building skills, and be proficient in English and Italian. If you are passionate about delivering exceptional service, we encourage you to apply with your CV in English.