Hotel Manager for Diamonds Mequifi Beach Resorts

Soluzione Lavoro Turismo sas; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'agenzia di gestione alberghiera cerca un Manager per il resort. Responsabile della supervisione dei servizi e soddisfazione clienti, richiede esperienza in hotel a 4 stelle. Offriamo contratto a tempo indeterminato, vitto e alloggio, e rimborso spese di viaggio.

Servizi

Contratto a tempo indeterminato

Vitto e alloggio

Rimborso spese di viaggio

Competenze

• Esperienza pregressa nel ruolo in resort o in hotel a 4 stelle, preferibilmente all'estero.
• Orientamento forte alla gestione e supervisione del personale.
• Conoscenza della lingua inglese e, preferibilmente, del francese.

Mansioni

• Organizzare, gestire e supervisionare i servizi e i dipartimenti operativi dell'hotel.
• Garantire la reputazione della struttura e gestire il livello di soddisfazione degli ospiti.
• Supervisionare e garantire la conformità alle normative applicabili.

Conoscenze

Orientamento al cliente

Problem solving

Competenze commerciali

Strumenti

Channel manager

Descrizione del lavoro

Overview

Diamonds Mequifi Beach Resorts located in Monzambique. The hotel is managed by the Italian company Renco S.p.a.

Responsibilities

• Organize, manage and supervise the hotel's services and operational departments;
• Pursue the objectives assigned by the company in terms of budget, cost maintenance (personnel, energy, meal cost, etc.) and contribution margin;
• Guarantee the reputation of the structure, monitor the level of guest satisfaction and manage any complaints, including personally;
• Monitor the quality of services and propose actions to improve them;
• Promote internal growth and development projects for collaborators with potential;
• Supervise and ensure compliance with applicable regulations (eg HACCP, workplace safety, safety and fire regulations, privacy, etc.);
• Interact with the Corporate offices in an effective and coherent way with the forecast of the General Management;
• Manage relations with suppliers and maintain good relations with the territory.

Qualifications

• Previous experience in the role in resorts or in 4-star chain hotels, preferably abroad;
• Strong orientation towards combining the role of coordination and supervision with one's own operational involvement;
• Operational experience and natural orientation towards people management;
• Strong customer orientation;
• Problem solving;
• Excellent commercial skills supported by knowledge of IT tools (channel manager) and the world of online distribution (OTA, BTA,...);
• Knowledge of English and, preferably, of French.

Altre informazioni

• The company offers :
• Permanent contract;
• Room and board;
• Travel refund.