Help Desk telemedicina regionale Toscana Categorie protette - Firenze

AXCENT COMPANY; Firenze; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A healthcare technology firm is seeking a Help Desk Technician to assist users in accessing and troubleshooting telemedicine infrastructure. You will support various telemedicine services and interact with clinical operations. Candidates should have a degree in IT or digital health, with strong skills in communication and analysis. Full smart working is guaranteed one day a week.

Servizi

Full smart working one day a week

Full-time shifts (Monday to Saturday)

On-call coverage

Competenze

• Experience in telemedicine is optional.
• Knowledge of digital health flows is preferred.
• Familiar with GDPR and data protection.

Mansioni

• Assist users with telemedicine infrastructure.
• Support regional telemedicine services.
• Resolve user requests and forward complex issues.
• Interact between IT applications and health operations.

Conoscenze

Proactive

Analytical

Problem solving

Communication

Attention to detail

Punctual

Positive attitude

Good knowledge of English

Formazione

Degree or diploma in IT or digital health

Strumenti

Connected medical devices

Basic IT security knowledge

Descrizione del lavoro

Company

Axcent Company

Position

Technician – Help Desk Telemedicina

Location

Firenze / Pisa / Siena (workplace supported by treno, full smart working)

Responsibilities

• Assist users in accessing, configuring, and troubleshooting regional telemedicine infrastructure.
• Support services: regional telemedicine infrastructure, televisita, teleconsulto, teleassistenza, telemonitoraggio level 1 and 2.
• Collect user requests, resolve common problems, and forward complex issues to higher support level.
• Operate mainly in clinical and diagnostic operational areas, interacting between regional IT applications and patient, hospital and health structure operations.

Qualifications

• Education: degree or diploma in IT or digital health, experience in telemedicine optional.
• Knowledge of digital health flows: appointments, reports, online consultations.
• Familiarity with connected medical devices: blood pressure monitors, portable ECG, etc.
• Basic IT security: data protection, GDPR, encryption.
• Soft skills: proactive, analytical, problem solving, communication, attention to detail, punctual, positive attitude.
• Languages: Italian, English good knowledge.

Benefits

Full time (Monday to Saturday 08:00-20:00, 8-hour shifts, coverage for on-call), full smart working one day a week.

EEO Statement

Axcent Company is committed to equal employment opportunities. All candidates will be evaluated without considering age, gender, sexual orientation, ethnicity or disability.