Help Desk Service Engineer

Comecer; Castel Bolognese; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading engineering company based in Castel Bolognese is seeking an entry-level technician to support customer requests and handle technical questions on-site. The ideal candidate should possess a five-year Industrial Technical diploma and have good knowledge of English. Responsibilities include resolving service requests and ensuring customer satisfaction. Full-time role within a dynamic team focused on engineering and industrial machinery manufacturing.

Competenze

• Five-year Industrial Technical diploma with Mechanical / Electrical emphasis.
• Training courses on handling service over the phone / remotely.
• Experience as travelling technician or internal validation.

Mansioni

• Support requests from customers or partners.
• Handle technical questions at customer premises.
• Receive and process service requests through the switchboard.

Conoscenze

Mechanical and electrical drawings

MS Office Suite

Practical technical competencies

Customer service skills

Analytical problem-solving

Formazione

Five-year Industrial Technical diploma

Strumenti

FUSION company enterprise system

Descrizione del lavoro

Castel Bolognese, Emilia-Romagna, Italy

Responsibilities

• Support requests from customers or partners.
• Handle technical questions at the premises of the final customer and assist colleagues to complete services.

Duties

• Through the switchboard, receive phone calls for service requests from the customer or partner.
• Identify and associate the reference machine to the customer/partner using FUSION and open the resulting ticket.
• Try to resolve the issue over the phone; close the ticket on the system.

Studies – Training Courses

• Five-year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering.
• Training courses on handling service over the phone / remotely.

Technical Skills

• Mechanical and electrical drawings.
• MS Office Suite and FUSION company enterprise system.
• Practical technical competencies (electrical and mechanical) on equipment produced and quality validation.

Interpersonal Skills

• Dedicated to satisfying customer expectations and requests; obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers.
• Using rigorous logic and a precise method to solve difficult problems; probing all useful sources to find answers; identifying hidden problems with excellent analytical skills.
• Following established processes step by step.

Language Skills

• Good/great knowledge of English, both written and spoken.

Experience

• From 2 to 5 years of experience as travelling technician or internal validation of different equipment.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Engineering and Information Technology
• Industrial Machinery Manufacturing

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