Head waiter - casa monti

Hosco; Roma; In loco; EUR 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

A hospitality group in Rome is looking for a Shift Supervisor to lead service operations effectively across various hotel areas. This role demands prior experience in similar positions and a flexible approach to working hours. Ideal candidates should possess a joyful personality, be reliable, and speak both Italian and English fluently. The group values diversity and supports staff with various unique benefits including personal expression at work and flexible working hours.

Servizi

Flexible working hours

Staff rates for travel

Mobility allowance

Training and mentoring opportunities

Support for sports programs

Allowance for personal expression

Additional cash for talent scouting

Positive work environment

Competenze

• Experience in a similar position, ideally in hospitality or lifestyle hotels.
• Flexibility to work in shifts.
• Joyful personality and good humor.

Mansioni

• Lead services as a shift supervisor across different areas.
• Ensure service, quality, and hygiene standards are met.
• Train and onboard new team members.
• Manage communication within the team.
• Address guest feedback and provide solutions.
• Share local tips with guests.

Conoscenze

Experience in hospitality

Multitasking

Reliability

Fluency in Italian

Fluency in English

Descrizione del lavoro

Overview

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. We are a fast‑growing hospitality group with existing hotels and workspaces in some of Europe’s most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Location: Ruby Giulia, Rome – 164 rooms, just a block from the main station and the historic Form Romana. Shops, cafés, the major sights and Rome’s beautiful historic city centre are all within walking distance.

Responsibilities

• Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office.
• Make sure all service, quality, and hygiene standards are met – always with an eye for detail.
• Take charge of training, coaching, and onboarding new team members.
• Handle communication and ensure that all information flows smoothly within the team.
• Take guest feedback seriously and ensure a quick and efficient resolution.
• Share your insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink.

Qualifications

• Already gained experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry.
• Flexible and ready to work in shifts.
• Reliability, multitasking, and willingness to learn among your strengths.
• Carry yourself confidently, bring lots of joy to your work, and humour is just part of who you are.
• Enjoy working with international, demanding guests and know exactly how to handle their various needs with a smart approach.
• Fluent in Italian and English.

Benefits

• Bring your personality to work – even with a new tattoo, piercing, or hair colour on us.
• Better together – at work, during team events, or just because it’s Monday.
• Less work, same money – full‑time means 35 hours and every hour counts.
• No more excuses – we support your sports program.
• Legendary staff rates – for you and your travel buddy.
• Money, money, money.
• Sip, snack, repeat – with your Ruby F&B‑Credit.
• No matter how you get to work, a mobility allowance comes on top.
• Take it to the next level – secure yourself some extra cash through talent scouting and positive reviews.
• Ain’t no mountain high enough.
• Level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does.
• Innovation is part of our DNA – Lean Luxury, paperless, cashless, you name it.

Diversity, Equity & Inclusion

We believe that you can love whoever you want, you should decide for yourself whether and with which pronouns you would like to be addressed. You can be proud of your heritage and culture, you don’t have to justify your religion or world view, you are good, just as you are, and we make our team and Ruby’s diversity unique. We can’t deal with racism, sexism, heterosexism, antisemitism, and such kind of isms – they are not tolerated here.

Get to Know Our People & Culture Team

Any questions about our pitch? Then contact us at [e-mail] or [phone]. You can also read more Ruby Stories at www.ruby-hotels.com/stories. Your Ruby Recruitment Team