Head of People Support Hub

Wärtsilä; Genova; In loco; EUR 80.000 - 100.000; Tempo pieno

Descrizione del lavoro

An innovative technology company is seeking a Head of People Support Hub to enhance employee experiences and drive organizational success. This pivotal role involves overseeing daily HR operations, managing a global team, and implementing improvements to drive HR service delivery. Ideal candidates will have extensive HR experience, strong leadership skills, and a passion for continuous improvement.

Servizi

Diversity and inclusion initiatives

Continuous learning opportunities

Impact-driven work environment

Competenze

• Minimum of 10-12 years of experience in HR, with at least 5 years in a managerial role within an HR Shared Service Centre.
• Strong knowledge of HR processes and best practices across the employee lifecycle.
• Proficiency in HR systems and tools.

Mansioni

• Oversee daily operations focusing on transforming and streamlining HR processes.
• Manage a global team of HR professionals.
• Drive continuous improvement initiatives in HR activities.

Conoscenze

Leadership

Problem-solving

HR processes knowledge

Excellent communication

Formazione

10-12 years of HR experience

Managerial role in HR Shared Service

Strumenti

SuccessFactors

Service Now / Zendesk

Descrizione del lavoro

Head of People Support Hub

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for our next Head of People Support Hub to join our team working for a better future.

You will have the opportunity to play a pivotal role in enhancing employee experiences and driving organizational success. This position will report to the Vice-president People Services and the preferred work locations are Poland, Portugal, Spain, Hungary, Brazil, India.

What you will be doing :

As the Head of People Support Hub (PSH), you will oversee daily operations, focusing on transforming and streamlining HR processes to ensure a positive employee experience. You will manage a global team of HR professionals, drive continuous improvement initiatives, and align HR activities with organizational goals and compliance. This role offers a unique opportunity to blend strategic thinking with practical operational expertise for excellent global service center execution.

As Head of People Support Hub, your work will focus on these responsibilities, which are divided into three different categories :

Strategic Leadership & Vision

• Lead HR activities in PSH, implementing strategies, policies, and processes to meet current and future human resource needs.
• Adopt an entrepreneurial mindset, proactively developing HR policies and initiatives to improve employee experience and HR business impact.
• Provide expert guidance to leaders and managers on people-related matters.
• Transform, develop and implement the improvements to our global service centre to drive consistent, global standards that are also agile when servicing local requirements.

Continuous Improvement & Service Delivery

• Assures first point of contact for Wärtsilä employees and leaders providing the best employee experience and end to end implementation and administration of people processes across the employee lifecycle : Onboarding, Offboarding, Master Data, Reporting and Organizational Structure, Learning Administration, Employment Documentation, Performance Management, Annual Clock activities (merit, incentive…), Payroll and Time & Attendance.
• Within PSH scope, advices and guides managers with HR-related matters, partners with them to align HR activities with business objectives, and drives supporting HR projects and initiatives.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery, addressing and resolving escalated issues and inquiries.
• Generate and analyze reports on PSH performance, providing insights and recommendations to senior management.
• Drive a culture of continuous improvement, identifying opportunities for process optimization and implement improvements to enhance efficiency and effectiveness across the employee lifecycle. Utilize AI, technology and automation to streamline HR processes and conduct regular reviews of PSH operations and implement best practices.
• Ensures compliance of HR activities with existing policies, relevant legislative requirements, regulations and internal guidelines, managing risks associated with PSH operations and implement mitigation strategies, including maintaining confidentiality and data security of employee information.

Leadership & Team Management

• Lead and coach team members, setting objectives, performance goals, and fostering an environment of continuous improvement, learning, growth, and innovation.
• Enables team members to provide deep insights into their local requirements to support both businesses and employees effectively.

You will shine in this role, when you have

• Minimum of 10-12 years of experience in HR, with at least 5 years in a managerial role within an HR Shared Service Centre
• Strong knowledge of HR processes and best practices across the employee lifecycle
• Excellent leadership, communication, and interpersonal skills
• Cultural sensitivity and an ability to lead virtual teams across different cultures
• Proficiency in HR systems and tools, particularly SuccessFactors, Employee Central and Service Now / Zendesk
• Strong analytical and problem-solving skills
• Empathic, having the ability to put yourself in the shoes of our Wärtsilä colleagues to think what would serve the whole company best
• Be service-minded. If you don’t know something, you will for sure find it out!
• Passionate about improving the imperfect – we are constantly looking for ways to work smarter!
• Demonstrate a genuine desire to make an impact on Wärtsilä people
• Find the “positives" in the negatives, search for the solutions to the challenges
• Proactively look for opportunities to partner and cooperate with your HR colleagues, Employees and business leaders
• Willingness to take on things you have never done before

As a member of People Services Leadership Team and Extended HR Leadership Team, the Head of PSH contributes in setting the HR direction and achieving organizational goals, by partnering closely with other HR teams, particularly Local HR, HR Business Partners and Centres of Excellence.

If this sounds like you, join us in shaping the future of HR and making a positive impact on our organization and its people.

Why you and us?

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed to supporting an inclusive work community.

Your growth is supported. We believe in continuous learning and teamwork. Wärtsilian community has your back when it comes to development opportunities, so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important to us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Next steps

Please submit your application by 15.10.2025 through our Careers portal. Applications submitted via email will not be considered. After submitting your application, you will receive a confirmation email.

Last application date : 15 / 10 / 2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä