Guest Experience & Service Leader

RUSSOTTI GESTIONI HOTELS S.p.A.; Catania; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Catania is seeking a Guest Experience Manager to oversee property operations at Delta Hotels Marriott Giardini Naxos. The role involves managing day-to-day operations, ensuring high levels of hospitality, handling guest-related issues, and leading the guest services team. Ideal candidates should have a high school diploma and at least five years in guest services, along with strong leadership and communication skills. This position offers a dynamic work environment and opportunities for professional development.

Competenze

• 5 years experience in guest services or related field.
• Strong leadership and team management abilities.
• Proficient in handling guest complaints and resolutions.

Mansioni

• Oversee all property operations ensuring high service levels.
• Build mutual trust and respect within the team.
• Develop specific goals and plans to maintain guest services.

Conoscenze

Interpersonal skills

Communication skills

Leadership

Customer service

Formazione

High school diploma or GED

2-year degree in Hotel Management or related

Descrizione del lavoro

A leading hotel chain in Catania is seeking a Guest Experience Manager to oversee property operations at Delta Hotels Marriott Giardini Naxos. The role involves managing day-to-day operations, ensuring high levels of hospitality, handling guest-related issues, and leading the guest services team. Ideal candidates should have a high school diploma and at least five years in guest services, along with strong leadership and communication skills. This position offers a dynamic work environment and opportunities for professional development.