Guest Experience Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel

Belmond; Taormina; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel brand is seeking a Guest Experience Manager to lead and enhance all aspects of guest interactions, from welcome to departure. This role requires at least 3 years of experience in luxury hospitality, strong communication skills in English, and a degree in Hospitality Management. The successful candidate will demonstrate leadership abilities and a passion for creating memorable experiences. The position offers a seasonal contract with various benefits, including meals and training opportunities.

Servizi

Seasonal contract according to sector agreement

Corporate Welfare

Team social events

Meals provided at staff canteen

World-class luxury environment experience

Training and development programs

Competenze

• Proven experience in a guest services or management role within luxury hospitality, with at least 3 years in a similar capacity.
• Fluency in English; knowledge of Italian or other languages is a plus.
• Ability to work well under pressure and a proactive approach.

Mansioni

• Lead and elevate every aspect of the guest journey.
• Innovate amenities and services to meet guest needs.
• Optimize the entire guest journey for delightful experiences.
• Champion personalized guest service.
• Collaborate with departments for guest satisfaction.
• Maintain high standards for guest areas and amenities.
• Gather guest feedback for continuous improvement.
• Manage relevant budgets for optimal resource allocation.

Conoscenze

Guest service management

Luxury service standards

Excellent communication skills

Problem-solving skills

Leadership abilities

Formazione

Degree in Hospitality Management

Descrizione del lavoro

Guest Experience Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel

For the role of Guest Experience Manager at Grand Hotel Timeo, a Belmond Hotel, we are seeking an exceptional and dynamic profile to lead and elevate every aspect of our guest journey. This pivotal role is responsible for overseeing and innovating all guest-facing touchpoints, from initial welcome to departure, ensuring every interaction exceeds expectations. The successful candidate will be a visionary leader, passionate about hospitality, and dedicated to crafting unforgettable experiences through meticulous attention to amenities, services, and personalized care.

Primary Responsibilities

• Taking full ownership and leadership of all guest experience initiatives and strategies.
• Continuously reviewing, enhancing, and innovating amenities and services to meet guest needs.
• Meticulously mapping and optimizing the entire guest journey for delightful experiences.
• Championing a personalized approach to guest service, accommodating individual preferences.
• Working closely with all departments for seamless communication and cohesive guest satisfaction.
• Maintaining the highest standards of quality and presentation for all guest areas and amenities.
• Gathering and analyzing guest feedback to drive continuous improvement across all facets.
• Managing relevant budgets effectively, ensuring optimal resource allocation for guest experience.

Requirements

• Proven experience in a guest services or management role within luxury hospitality, with at least 3 years in a similar capacity.
• Strong knowledge of luxury service standards and guest relations.
• Excellent communication skills in English; fluency in Italian or other languages is a plus.
• Possess a degree in Hospitality Management or a related field.
• Ability to work well under pressure, with strong problem-solving skills and a proactive approach.
• Demonstrated leadership abilities, inspiring teams to deliver outstanding service.
• Flexibility to work evenings, weekends, and holidays as required.

Benefits

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

• Seasonal contract according to "C.C.N.L. Settore Turismo - Federalberghi."
• Corporate Welfare provided.
• Team social events.
• Meals provided at our staff canteen during working hours.
• A unique opportunity to gain experience in a world-class luxury environment.
• Participation in the hotel's training and development programs.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality