Guest Experience Advisor

McArthurGlen Group; Serravalle Scrivia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading designer outlet company in Serravalle Scrivia is looking for a Guest Experience team member. This full-time, permanent role focuses on creating a welcoming atmosphere for guests, engaging with them proactively, and resolving any issues. Candidates should possess exceptional people skills, be fluent in English and Italian, and thrive in a fast-paced environment. This position offers competitive pay and extensive benefits, including a performance bonus scheme and well-being allowances.

Servizi

Competitive base salary

Performance bonus scheme

Private medical insurance

Pension plan

Flexible medical allowance

Shopping discounts

Competenze

• Enjoy exceeding guest expectations.
• Thrive in a fast-paced customer-facing environment.
• Be proactive and flexible in working hours.

Mansioni

• Engage with guests, resolving inquiries and issues.
• Adopt a positive, proactive approach in all interactions.
• Handle face-to-face and online feedback effectively.

Conoscenze

Exceptional people skills

Fluent in English and Italian

Proficient IT skills (email, Word, Excel)

Descrizione del lavoro

Overview

Interested in working in a busy, exciting and dynamic environment? We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet Serravalle!

This is a full-time, permanent position.

This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.

Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

Why start your journey at McArthurGlen?

• You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
• Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
• Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work.
• Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.

What you’ll be doing…

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen\'s high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

You will…

• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer facing and admin task.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English and Italian. Any additional language skills would be an advantage.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.

Guest Experience at McArthurGlen

At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.

Be part of something extraordinary…

Start your journey with us by applying with your CV.