Gucci Client Advisor - Malpensa (Categoria Protetta L.68/99)

Luxury Goods Italia S.P.A; Gallarate; In loco; EUR 20.000 - 25.000; Part-time

Descrizione del lavoro

A luxury retail company in Gallarate seeks a part-time ambassador to provide top-quality customer service and enhance brand loyalty. The ideal candidate will have experience in fashion retail, a passion for luxury, and excellent communication skills in both Italian and English. Responsibilities include driving sales, fostering customer relationships, maintaining store standards, and contributing to a collaborative team environment. Join us to become an integral part of delivering the Gucci experience.

Competenze

• Proven experience in a similar role within fashion retail companies.
• Proven ability to drive and exceed individual and store result.
• Deep passion for fashion and luxury.
• High flexibility and ability to adapt to different customers.
• Ability to work in a fast-moving and dynamic environment.

Mansioni

• Serve customers accordingly with Gucci selling ceremony.
• Provide exceptional customer service experience.
• Guarantee cross and up-selling for all product categories.
• Discuss fashion trends and luxury market developments with clients.
• Build and strengthen relationships with customers.
• Ensure achievement of individual and Store goals.
• Manage visual display of products.
• Ensure store maintenance and appropriate levels of products.

Conoscenze

Customer service experience

Strong communication skills

Luxury product knowledge

Team-player mentality

Commercial awareness

Fluency in Italian

Fluency in English

Descrizione del lavoro

Description

Role Mission

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

• Serve customers accordingly with Gucci selling ceremony
• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
• Guarantee cross and up-selling for all product categories
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
• Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
• Ensure the achievement of individual and Store goals, enhancing and developing the business
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
• Contribute to manage the visual display of the products in accordance with Gucci visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Ensure the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

• Proven experience in a similar role within fashion retail companies
• Proven ability to drive and exceed individual and store result
• Deep passion for fashion and luxury
• Excellent commercial awareness and customers attitude
• High flexibility and ability to adapt to different customers
• Team-player mentality
• Strong communication skills
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge
• Fluent in Italian and English

Job Type

Fixed Term (Fixed Term)

Start Date

2025-12-01

Schedule

Part time

Organization

Luxury Goods Italia S.p.A