German-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible)

AetherCore; Milano; Remoto; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

AetherCore is seeking a Customer Technical Advisor for a remote project in Athens. The role involves handling customer inquiries, providing technical support, and ensuring satisfaction through effective communication. The company offers relocation support, competitive salary, and benefits, while the ideal candidate will possess native German fluency and strong problem-solving skills.

Servizi

Paid travel expenses for relocation

Hotel accommodation for two weeks

Assistance with housing

Health coverage and private healthcare plan

Free Greek language lessons

Competenze

• Native or fluent German language skills.
• Good command of English (minimum C1 level).
• Ability to type at least 20 words per minute.

Mansioni

• Respond to customer inquiries via phone, following established processes.
• Accurately log customer queries and feedback in the system.
• Handle customer complaints according to escalation policies.
• Ensure all support requests are addressed within agreed service levels.
• Troubleshoot technical issues using available resources.
• Provide solutions to common technical questions.

Conoscenze

German language skills

English language skills

Problem-solving skills

Active listening

Communication abilities

Technical troubleshooting

Formazione

High school diploma or equivalent

Descrizione del lavoro

Greece is calling!

We are currently seeking German-speaking candidates interested in joining a remote customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided.

Position Overview
As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards.

Key Responsibilities

• Respond to customer inquiries via phone, following established processes

• Accurately log customer queries and feedback in the system

• Handle customer complaints according to escalation policies

• Ensure all support requests are addressed within agreed service levels

• Troubleshoot technical issues using available resources

• Provide solutions to common technical questions

Candidate Profile

• High school diploma or equivalent

• Native or fluent German language skills

• Good command of English (minimum C1 level)

• Ability to type at least 20 words per minute

• Strong problem-solving and troubleshooting skills

• Good active listening and communication abilities

Offer and Benefits

• Paid travel expenses for relocation to Greece

• Two weeks of hotel accommodation provided upon arrival

• Assistance with securing long-term housing through a real estate agency (no additional fees)

• Renewable 12-month employment contract

• Health coverage and private healthcare plan

• Competitive salary with performance-related bonuses

• Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week)

• Free Greek language lessons

If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.