Front Office Manager - Abm Corte Rosada

Altro; Egna; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company is seeking a Front Office Manager in Trentino-Alto Adige to oversee Front Office operations, ensuring high standards of guest satisfaction and adherence to quality procedures. Applicants should demonstrate strong leadership, customer service skills, and the ability to manage financial transactions. This position offers a chance to grow within a global team.

Competenze

• Strong leadership and supervisory skills.
• Excellent customer service orientation.
• Ability to manage cash registers efficiently.

Mansioni

• Supervise and coordinate all Front Office operations.
• Ensure smooth running of shifts and quality of reception services.
• Prepare and welcome VIP and regular customers.

Descrizione del lavoro

“The world is yours with Meliá”

Continuing your journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

REMEMBER: Before applying,

You must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Mission:

Your role is key to ensure the department's efficiency. The Front Office Manager is responsible for the administration and management of all Front Office Operations to ensure profitability, control costs and quality standards to guarantee total guest satisfaction.

Responsibilities

• Supervise and coordinate all Front Office operations
• Ensure the smooth running of shifts and the quality of reception services provided
• Ensure compliance with hotel and Melia Hotels International procedures and quality standards
• Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations
• Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly
• Manage cash registers and prepare