Front Office Manager

Mangia's; Sorso; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A distinguished hospitality brand is seeking a Front Office Manager to lead the reception team at MClub del Golfo for the 2026 season. This role includes planning operations, supervising staff, handling guest requests, and driving service excellence in a luxury hotel environment. Ideal candidates will have proven experience in 5-star hotels and strong leadership skills. Competitive benefits include accommodation and meals.

Servizi

Accommodation available

Meals provided

Career growth opportunities

Ongoing training

Competenze

• Proven experience in luxury hospitality, preferably in 5-star hotels.
• Strong knowledge of front office operations and guest service standards.
• Leadership skills and ability to manage and motivate a team.
• Fluency in English; additional languages are a plus.

Mansioni

• Planning Front Office operations based on occupancy forecasts.
• Supervises Front Office team and ensures service standards.
• Handles guest requests, complaints, and feedback directly.
• Participates in recruitment, training, and performance reviews.
• Monitors costs, revenue, and financial performance of the Rooms division.

Conoscenze

Luxury hospitality experience

Front office operations knowledge

Leadership skills

Excellent communication

Problem-solving attitude

Strumenti

Opera PMS

Descrizione del lavoro

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job description

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at MClub del Golfo for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities:

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

Requirements:

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

What we offer:

• Type of contract (permanent, annual, seasonal ecc.).
• Accommodation available
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses