Front Office Agent

Belmond; Italia; In loco; EUR 30.000 - 50.000; Part-time

Descrizione del lavoro

A luxury hotel group in Italy seeks a Front Office Agent for the 2025 season. Responsibilities include managing guest relations, handling payments, and ensuring high service standards. Candidates should have experience in a luxury setting and communicate effectively in English and Italian. All meals and accommodation are provided for non-residents.

Servizi

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for non-residents

Competenze

• Professional experience in a similar role within a luxury environment.

Mansioni

• Fulfill Front Office operations according to company policies.
• Handle cash and guest bill payments.
• Communicate relevant guest information to departments.
• Anticipate guest needs and manage complaints.

Conoscenze

Effective communication skills

Ability to drive results

Global perspective

Fluent in English

Fluent in Italian

Third language preferred

Descrizione del lavoro

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Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Romazzino, a Belmond Hotel in stunning Costa Smeralda, is looking for a talented Front Office Agent to join our team for the 2025 season.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity, and community.

He/she is passionate about service and eager to grow professionally.

He/she works closely with guests during their stay to discover their preferences and tailor recommendations accordingly.

Reports to the Front Office Manager.

• Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times.
• Responsible for cash handling and guest bill payments.
• Communicate all relevant guest and group activity to appropriate internal departments.
• Anticipate guest needs and handle complaints effectively.
• Ensure all communications are processed correctly.
• Accurately collect and record guest details.
• Run End of Day processes and complete all relevant accounting checks.
• Generate monthly reports.

Requirements

• Effective communication skills
• Ability to drive results
• Global perspective
• Fluent in English and Italian; third language preferred
• Professional experience in a similar role within a luxury environment

Contract: Seasonal Labour according to C.C.N.L. Settore Turismo (Confindustria).

Benefits include:

• All meals provided
• Uniform dry cleaning
• Team social events
• Accommodation provided for non-residents