Field Service Engineer - LC/LCMS (Emilia Romagna, preferably Bologna)

Agilent Technologies; Parma; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global leader in laboratory technologies is seeking a Field Service Engineer to provide technical support and maintenance to clients in Emilia-Romagna. The role involves frequent travel to customer sites and requires a university degree in a relevant field, as well as hands-on experience with laboratory technologies. Strong communication skills in Italian and English are essential. The company offers a permanent contract with excellent benefits and career development opportunities.

Servizi

Outstanding company culture

Career development opportunities

Company pension scheme

Yearly company bonus

Company car

Private health care

Stock purchase plan

Medical & life insurance

Competenze

• Full proficiency in Italian and good level of English, especially in reading and understanding.
• A valid driving license is required.

Mansioni

• Respond to customer needs by providing repair, installation, and maintenance activities.
• Coordinate with customers and schedule services efficiently.
• Provide feedback on performance anomalies and maintain customer service reputation.

Conoscenze

Hands-on experience with LC/LC-MS

Proactive and customer oriented

Great communication and interpersonal skills

Formazione

University degree in Chemistry, Biochemistry, Biotechnology or similar

Descrizione del lavoro

Overview

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently.

Join our dynamic organization to be a part of this rewarding and exciting work!

Responsibilities

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedules service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service

Location & Travel

For this role, you will be working remotely, combined with frequent travel to customer sites mainly in Emilia Romagna.

Qualifications

• University degree in Chemistry, Biochemistry, Biotechnology or similar.
• Hands-on experience with LC/LC-MS, either in a technical support role or as an end user.
• Full proficiency in Italian and good level of English (especially reading & understanding).
• A valid driving license.

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
• A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel & Scheduling

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support