Field Application Specialist - Puglia (Brindisi area)

Beckman Coulter Diagnostics; Milano; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics company is seeking a Field Applications Specialist in Italy to provide exceptional customer service and technical support for diagnostic tools. You will work closely with clients to ensure their needs are met through training and troubleshooting. Requirements include a scientific degree and fluency in Italian and English, with a focus on resolving application issues and driving growth opportunities. Flexibility and travel within Italy and Europe are essential.

Servizi

Company car

Mobile phone

Laptop

Flexible working arrangements

Competenze

• Minimum 1 year of experience in chemical chemistry and immunoassays.
• Fluent in Italian and English; knowledge of a third European language is a plus.
• Ability to travel and provide service within assigned geography.

Mansioni

• Provide excellent professional support and training to customers.
• Maintain customer support logs and resolve issues promptly.
• Development of commercial awareness to support business growth.

Conoscenze

Customer service

Technical expertise

Scientific communication

Problem-solving

Flexibility

Formazione

University scientific degree

Descrizione del lavoro

Overview

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. We’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Field Applications Specialist (FAS) based in Italy (Puglia- Brindisi area) for Beckman Coulter Diagnostics is responsible to provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the European Implementation Team and as FAS you will be located in Italy supporting our local and European customers and impacting directly patients health and overall well-being.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be part of the Field Applications Specialist Team and report to the Field Application Manager responsible for providing frontline support by resolving customer problems and issues through technical, scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues, train our customers, verify the operational performance and data quality of systems.

If you thrive in a fast-paced role and want to be part of an extraordinary European post-sales organization, read on.

Responsibilities

• Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
• Be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers that meet their requirements and that of our company.
• Provide excellent professional support and training to Beckman Coulter’s customers.
• Maintain customer support logs and internal records in a timely manner, resolve issues to deliver a high-quality customer experience.
• Develop commercial awareness through cross functional support of the business to increase growth opportunities and demonstrate to our customers our pioneering innovation solutions and new products for the market.

Essential requirements

• University scientific degree + minimum 1 year of experience in chemical chemistry and immunoassays
• Fluent in Italian and English. A third European language would be a strong plus.
• Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
• Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
• Ability to work flexible hours as per the business needs.

Travel, Motor Vehicle Record & Physical / Environment Requirements :

• Requirement to travel within Italy and the European region (up to 90%, 70% Italy and 20% Europe) to support customers using your technical expertise with overnight stays (up to 50%) as needed.
• Hold a current valid driver’s license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.

FAS operate independently within their geographic territory; however, we operate as a team to share standard methodologies, mentor and receive expert technical support. Classified as remote worker, provided with a company car, mobile phone and laptop.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!