Facchino

Hotel Castello Di Reschio; Catania; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A luxury hospitality establishment in Catania is seeking a Porter to join their Front Desk team. The ideal candidate will have a strong customer service orientation, flexibility to adapt to dynamic needs, and basic technical skills. Responsibilities include handling luggage, managing guest requests, and maintaining common areas. Competitive compensation, seasonal contract, and development opportunities offered.

Servizi

Professional development opportunities

Access to wellness activities

Accommodation and meals

Competenze

• Strong customer service orientation is essential for exceeding guest expectations.
• Flexibility to adapt to a dynamic work environment.
• Team-oriented with collaborative mindset.

Mansioni

• Handle sorting and transportation of guests' luggage.
• Deliver messages directly to guest rooms.
• Manage guest car parking according to procedures.
• Monitor common areas to ensure cleanliness.
• Assist with event setups and support gardening tasks.

Conoscenze

Customer service orientation

Flexibility

Team-oriented

Basic technical skills

Attention to detail

Good English skills

Driving skills

Descrizione del lavoro

We are looking for Porter to join our Front Desk team and help provide impeccable and remarkable service to our guests. The ideal candidate will embody Reschio values, uphold our high standards, and foster a collaborative and harmonious work environment. It is an opportunity to grow professionally in a luxury hospitality setting where attention to detail and personalized service are paramount. You gain valuable skills in guest service and operations while contributing to a seamless and welcoming guest experience.

Main tasks and responsibilities

• Handle the sorting and transportation of guests' luggage upon arrival and departure, including tagging and providing claim checks to guests.
• Deliver messages and items directly to guest rooms, following instructions from the Front Desk / Concierge.
• Perform errands for guests as requested by the Front Desk.
• Manage guest car parking, ensuring safety and order according to company procedures.
• Regularly monitor common areas, ensuring they are clean, tidy, and meet our high standards.
• Support the gardening team with specific tasks, such as cleaning active fireplaces and raking gravel in the courtyard.
• Assist with event setups as needed.
• Maintain professional and ethical relationships with colleagues and guests.
• Use materials and equipment responsibly and efficiently.
• Adhere to all hygiene, health, and safety regulations.
• Apply the knowledge and skills acquired during training to daily tasks.

Required skills and competencies

• Strong customer service orientation with a focus on exceeding guest expectations.
• Flexibility and ability to adapt to dynamic operational needs.
• Team-oriented mindset with a collaborative approach to tasks.
• Basic technical skills to handle luggage and equipment efficiently.
• A proactive attitude with a keen eye for detail.
• Good English skills.
• Drive license and good driving skills.

What we offer

• Professional and personal development opportunities, including specialized technical training and language courses.
• Seasonal contract with competitive compensation.
• Access to wellness activities, such as gym for team, yoga classes, personal training sessions, and social events.
• Accommodation and meals.

Further details will be shared during the interview process.