eServices Specialist I, II, III

Coosa Valley Credit Union; Roma; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A community-focused financial institution in Rome is looking for an eServices Specialist to support online banking and mobile services. The ideal candidate will have a strong background in banking operations and excellent communication skills. Responsibilities include administering digital banking services and ensuring compliance with regulations. This position offers a comprehensive benefits package, including health insurance and retirement plans.

Servizi

Health Insurance

Vision Insurance

401K with employer match

Life Insurance (2x Salary) - Employer Paid

Tuition Reimbursement

Paid Time Off

Health Time

Flexible Spending Account (FSA)

Competenze

• 1-3 years of experience in banking or financial services.
• Proficiency in banking systems and remote banking technologies.
• Strong verbal and written communication skills.

Mansioni

• Administer online banking and mobile banking services.
• Verify and post incoming wire transfers and monitor ATMs.
• Communicate with vendors for support and service requests.

Conoscenze

Online banking support

Communication skills

Fraud detection

Technical support

Formazione

High school diploma or equivalent

Associate's degree in business or finance

Strumenti

Symitar

TranZact

Descrizione del lavoro

Coosa Valley Credit Union is excited to announce an opening for an eServices Specialist (I, II, III) within our Operations Department! We are looking for individuals who are passionate about helping our members with online banking, mobile deposit, Zelle, and more. If you are eager to be part of a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!

Job Description

• Administer online banking, e-bill pay, mobile banking, mobile deposit, Zelle, ATM deposit review, Self Service Kiosks deposit review, telephone banking, and incoming/outgoing mail services.
• Communicate with vendors for service requests, testing, and support for frontline.
• Correct errors and work with Accounting to clear rejected items.
• Generate and review related reports.
• Report all suspected fraudulent activity to supervisor for immediate review.
• Verify accuracy of outgoing wires and ensure compliance with OFAC regulations.
• Verify and post incoming wire transfers to member accounts and general ledgers using FedLine and TranZact.
• Maintain and track wire transfer files.
• Report suspicious activity to supervisor or BSA for immediate review.
• Coordinate with frontline on reported ATM issues, open service tickets, and work with system reports.
• Ensure ATM cash availability and coordinate inventory and maintenance with vendors.
• Inspect ATMs for safety, cleanliness, and compliance.
• Address all related disputes.
• Oversee back office scanning and retention of paper and electronic records.
• Implement and manage document destruction processes in accordance with state and federal retention regulations.
• Other duties as assigned.

Job Qualifications

• High school diploma or equivalent required; Associate's degree in business, finance, or related field preferred.
• 1-3 years of experience in banking, financial services, or a related field, particularly with remote services such as online banking, mobile banking, and ATM management.
• Experience with wire transfers, fraud detection, and processing transactions is a plus.
• Proficiency in using banking systems (e.g., Symitar, TranZact, Teller Image Capture).
• Familiarity with remote banking technologies, including mobile deposit, e-bill pay, Zelle, and self-service kiosks.
• Knowledge of financial industry regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), USA Patriot Act, OFAC, and Fair Lending Regulations.
• Ability to understand and adhere to compliance standards for remote banking services.
• Strong verbal and written communication skills to effectively interact with internal teams, vendors, and members.
• Ability to provide clear support to frontline staff and assist with troubleshooting issues.
• Health Insurance
• Vision Insurance
• 401K with employer match
• Life Insurance (2x Salary) - Employer Paid
• Tuition Reimbursement
• Paid Time Off
• Health Time
• Flexible Spending Account (FSA)
• and more

What does it mean to work at Coosa Valley Credit Union?

At Coosa Valley, serving our members is not just a job; it is a higher purpose.

At Coosa Valley Credit Union, we are guided by values such as "We Care" and "We Listen" to differentiate us from banks and other financial institutions. We still do business like neighbors helping neighbors, combining modern technologies with warm, professional service. No matter the need or unusual circumstance, we still listen.

We use our core values as a guide to continuously improve our members’ lives. We don’t charge more to inflate revenue, and we believe that helping people live better financial lives is our purpose. The phrase “Helping People Live Better Financial Lives” unites all of us at CVCU. We aim to create value for our members, employees, and the communities in which we operate. CVCU employees will always put their experience, pride, and enthusiasm into making this happen.