Ecommerce Manager

Chartered Institute of Procurement and Supply; Italia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global eCommerce company in Italy is seeking an experienced leader to drive its comprehensive eCommerce strategy. You will be responsible for managing the digital P&L, collaborating with various teams to optimize customer experience, and ensuring growth across the region. The ideal candidate should have strong digital commerce experience and fluency in both Italian and English.

Competenze

• Proven success driving eCommerce growth.
• Able to influence cross-functional teams and senior leadership.
• Passion for customer experience and brand storytelling.

Mansioni

• Lead and execute a comprehensive E-commerce strategy.
• Own and manage the digital P&L for the region.
• Collaborate with Supply Chain to optimize inventory availability.

Conoscenze

Strong experience leading digital commerce operations

Fluent in Italian and English

Strong collaboration and communication skills

Commercial acumen and ownership of eCommerce P&L

Strumenti

Analytics tools

Third-party tech stacks

Descrizione del lavoro

How will you make an impact?

Lead and execute a comprehensive E-commerce strategy that aligns with global brand goals and Sales Objectives driving growth across the region.

• Own and manage the digital P&L, identifying drivers of revenue, profitability, customer growth and KPI expansion.
• Develop and manage the channel financial plan, including sales targets and investment planning in alignment with Sales Director.
• Partner with Finance team to update in-season forecasts, track performance to budget and identify risks and opportunities throughout the fiscal year.
• Collaborate closely with Supply Chain to ensure assortment mix and inventory availability meets the needs of regional consumers, to achieve growth ambitions.
• Act as the voice of the international consumer, influencing the prioritization of platform features, integrations, and capabilities.
• Collaborate closely with the US-based digital leadership team to shape the roadmap in support of local needs.
• Establish a scalable approach to regional expansion - defining criteria such as consumer demand, operational readiness, marketing support, and technology capability.
• Recommend and evaluate technology partners and platforms to support sustainable growth.
• Deliver an exceptional online shopping experience by optimizing UX, merchandising, content, and conversion strategies in collaboration and supervision of website provider and agencies.
• Utilize analytics to track performance, customer behaviour, and marketing effectiveness in order to develop periodical report and identify all necessary corrective actions.
• Partner with Sales Director to implement merchandising strategies and site improvements tailored to customer behaviour.
• Ensure media, SEO, content, and marketing strategies are optimized and timely executed in accordance with Marketing Director and Sales Director.
• Ensure product lifecycle and promotional strategies are relevant and effective in each market in alignment with Sales director.
• Collaborate with Omnichannel Manager and other Sales channel managers to drive CRM campaign and other clienteling activities through the website.
• Track and report on KPIs, channel performance, and customer behaviour to inform ongoing strategy.

How will you experience success with us?

• Strong experience leading digital commerce operations: analytics tools, and third-party tech stacks (payments, translation, tax, personalization).
• Proven success driving eCommerce growth with strong commercial acumen and ownership of eCommerce P&L.
• Strong collaboration and communication skills; able to influence cross-functional teams and senior leadership.
• Able to foster a culture of collaboration, innovation, and continuous improvement.
• Passion for customer experience, brand storytelling, and innovation in the DTC space.
• Fluent in Italian and English.

What makes our group different?

Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity.
• We foster empathy, curiosity, courage, humility and integrity.
• We care for the world we live in.

Your journey with us

During the interview process, you will have the opportunity to meet the Talent Acquisition, the HR Manager, the Sales Director, the Managing Director. Also a meet and greet with few team members might take place.

Learn more about life at Richemont and our maisons below :

Richemont #WeCraftTheFuture

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