Dodo Client Advisor ( Scalo Milano -Ft 40H)

DODO RETAIL ITALIA S.R.L.; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury retail company is seeking a Client Advisor in Milan. The successful candidate will embody the brand values, maximizing sales through exceptional client service and personal relationships. Prior experience in Luxury Fashion or Jewellery Retail is required, along with fluency in Italian and English. This is a full-time, fixed-term position with opportunities for growth and development.

Competenze

• Curiosity, Empathy, Agility, Commercial Mindset.
• Ability to work with a diverse client base.
• Excellent interpersonal and teamworking skills.
• Flexibility and problem solving.
• Availability to work on turnations.
• Product sensitivity and knowledge of market trends.
• Open to feedback and clear communication.
• Ability to multitask in a busy environment.

Mansioni

• Act as a brand ambassador and maximize sales.
• Manage client relations and identify customer needs.
• Ensure customers receive excellent and professional service.
• Maintain and develop long-term relationships with customers.
• Use CRM KPIs to strengthen clientelling activities.

Conoscenze

Passion for the DODO Brand

Proven experience in Luxury Fashion or Jewellery Retail

Strong clientelling skills

Fluent Italian and English

Descrizione del lavoro

Description

We are currently looking for a Client Advisor to join our DoDoboutiquelocatedin Milan (Scalo 40H).

How you will contribute

The ideal candidate will act as a brand ambassador and will spread the values and the philosophy of our brand, with the result of maximizing sales.

The candidate will manage client relations and identify customer needs, to ensure that each customer receives an excellent and professional service throughout.

Who you are

As a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity. Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service.

Brand Advocate

• Demonstrate passion as a DoDobrand ambassador during every selling ceremony
• Learn to master the Brand and have an in-depth knowledge of the product
• Maintain products in an efficient, clean, secure, and organized manner, front and back of house

Business Achiever

• Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique's overall goals and smooth operations
• Achieve individual and team goals by being responsible for sales results working with KPIs and business applications
• Participate in maintaining a positive work environment
• Ensure to be up-to-date knowing fashion trends and competitors
• Follow Company grooming, accordingly with DoDostandards and policies in terms of care and behavior

Clienteller

Maintain and develop long‑term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty.

Use CRM KPIs to strengthen and develop clientelling activity

Supporting customers in the purchase of all DODO products and enhancing product knowledge and storytelling.

Welcoming every customer and providing the best customer experience mastering our brand history and heritage.

Profile

• Passion for the DODO Brand
• Proven experience in Luxury Fashion or Jewellery Retail
• Strong clientelling skills
• Curiosity, Empathy, Agility, Commercial Mindset
• Ability to work with a diverse client base
• Excellent interpersonal and teamworking skills
• Flexibility and problem solving
• Availability to work on turnations
• Product sensitivity and a strong market and fashion trends knowledge
• Be open to feedback and communicate with your team and managers in a clear and straightforward way
• Ability to multitask and handle the pressure of a busy day
• Fluent Italian and English
• Knowledge of other languages will be considered a plus

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at DODO and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Job Type

Fixed Term (Fixed Term)

Start Date

2025-12-22

Schedule

Full time

Organization

DODO RETAIL ITALIA S.R.L.