Documentation Specialist

SIX Payment Services; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global payment services company is seeking a Documentation Specialist to join their Data Management team. The role involves developing templates for automated document production, ensuring compliance, and collaborating with cross-functional teams to enhance document communications. Candidates should have hands-on experience with Doc1/Engage1 and be familiar with data integration. Attention to detail and effective communication skills are critical, along with a willingness to learn new technologies in the field of document automation.

Competenze

• Hands-on experience with document automation tools like Doc1/Engage1.
• Knowledge of Windows Server, MS SQL Server, and Unix is advantageous.
• Familiarity with data integration and management within document automation systems.
• Strong analytical abilities to troubleshoot and resolve issues.
• High attention to detail for quality standards.
• Willingness to learn new technologies.
• Effective communication skills with both technical and non-technical stakeholders.
• B2/C1 level of English; willingness to learn German.

Mansioni

• Develop and manage templates for automated document production.
• Ensure accuracy and adherence to compliance in existing documents.
• Utilize data sources for personalized document communications.
• Generate testing files and perform end-to-end testing.
• Resolve reported incidents and urgent tasks.
• Implement automated workflows for document processes.
• Collaborate with cross-functional teams to understand requirements.

Conoscenze

Doc1 / Engage1

Analytical problem-solving

Attention to detail

Communication skills

Adaptability

Strumenti

Windows Server

MS SQL Server

Unix

Descrizione del lavoro

Documentation Specialist

Date posted 12 / 21 / Location Cernusco sul Naviglio | Italy, Marano di Napoli | Italy, | Italy, Milan | Italy, Rome | Italy Company Worldline

Our daily task in the Data Magagement team is to develop reports in various formats for external and internal stakeholders in card-based payment transactions, to expand the interfaces and to maintain our data management systems. We are a collegial, helpful team with a positive "error culture" that is looking for an open-minded person to join us. We place a great deal of trust and freedom in our employees and expect them to inspire our customers with passion.

Core Responsibilities :

• Document Design and Layout : Developing and managing templates for automated document production using Doc1 or in the future environment similar tools.
• Quality Assurance, Document Maintenance : Ensuring the accuracy and consistency of the existing documents, and adherence to compliance and branding guidelines.
• Data Handling and Integration : Utilizing data from various sources to create personalized, customer-centric document communications.
• Testing : Generating customer / data type-specific testing files and performing end-to-end development testing.
• Incident handling : Successfully resolving the reported incidents and ad-hoc urgent tasks.
• Workflow Automation : Implementing and maintaining automated workflows to streamline document creation and document distribution processes.
• Collaboration and Communication : Working closely with cross-functional business teams, including Project Managers, Product Owners, Business Engineers, and customer service, to understand requirements and deliver effective solutions.

Qualifications :

Experience with Doc1 / Engage1 : Hands-on experience in using Doc1 / Engage1 or similar document automation and layout tools is essential .

Technical Skills : Knowledge of Windows Server, MS SQL Server, and Unix is advantageous. Programming languages is not strictly necessary, but a flair for computer science is beneficial.

Understanding of Data Integration : Familiarity with integrating and managing data within document automation systems. Knowledge of data formats and basic data manipulation techniques.

Problem-solving Skills : Strong analytical abilities to troubleshoot and resolve issues related to document design and output.

Attention to Detail : High level of accuracy and attention to detail, ensuring that all documents meet quality standards and business requirements.

Adaptability and Learning : Willingness to learn new technologies and adapt to changing business needs related to document automation and customer communication.

Communication Skills : Effective communication skills to collaborate with team members and articulate technical issues and solutions to non-technical stakeholders.

Language skills : B2 / C1 level of English, with a willingness to learn German.