Director of Operations - Chia Laguna Resort

Italian Hospitality Collection; Domus De Maria; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A luxury hotel portfolio is seeking a Cluster Director of Hotel Operations to oversee daily operations for Chia Laguna Resort in Sardinia. The role includes strategic planning, ensuring service excellence, and enhancing guest satisfaction. This leadership position requires proven management experience and a strong focus on financial performance. Candidates should demonstrate exceptional team development skills and the ability to drive brand standards compliance. This opportunity offers a dynamic work environment committed to exceptional hospitality.

Competenze

• Proven experience in hotel operations management.
• Strong leadership and coaching skills.
• Ability to drive financial performance and service excellence.

Mansioni

• Lead and manage daily hotel operations and strategic planning.
• Oversee guest satisfaction and brand standards compliance.
• Monitor team member performance and develop future leaders.
• Contribute to the commercial development and upselling strategies.

Conoscenze

Leadership

Financial acumen

Guest experience management

Operational performance analysis

Team development

Descrizione del lavoro

Director of Operations - Chia Laguna Resort

Italian Hospitality Collection is a portfolio of luxury hotels, resorts, and spas located in some of Italy’s most iconic destinations. In the South of Sardinia, the Chia Laguna Resort offers a spectacular coastal experience and includes three distinct hotels: Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia – Curio Collection by Hilton, and Hotel Village. The resort features 424 rooms, a 1,000‑m² spa, 2 beach clubs, extensive sports facilities, and a conference centre with 8 meeting rooms that can accommodate up to 900 delegates.

We are looking for a **Cluster Director of Hotel Operations** who will manage daily hotel operations and drive the brand’s service excellence, guest experience, and financial performance.

Reporting Line

General Manager

People Managed

Hotel Manager Village, Room Division Manager Conrad, Front Office Manager Curio, Housekeeping Manager, Maintenance Manager, Security Manager, Guest Experience Manager, Spa Manager

Core Job Responsibilities and Duties

• Lead and manage daily hotel operations, including seasonal and strategic planning, budgeting and forecasting, managing balanced scorecard performance, implementing company policies and standards, coordinating capital and property improvement plans, responding to guest inquiries and concerns, and overseeing internal team communication.
• Oversee service quality, guest satisfaction, and brand standards compliance, implementing Forbes 5‑star service protocol and Hilton Quality Assurance standards.
• Drive financial performance based on established objectives, identify operational performance, productivity, and efficiency opportunities, and implement measures to maximize impact.
• Implement and manage the hotel’s daily quality process, communicating goals, empowering team members, and managing service recovery techniques and problem resolution.
• Monitor and develop team member performance, especially department heads and managers, through regular 1‑to‑1 feedback, leadership coaching, professional career development, annual personal development reviews (PDR’s), and recognition and reward programs.
• Contribute to the commercial development of the Chia Laguna brand and its individual hotels, working closely with the Commercial Department to expand the Leisure and MICE segments. Implement upselling strategies to maximize total revenue in line with the brand’s positioning and profitability goals.

What will it be like to work with a Hilton Brand?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travellers the finest accommodations, service, amenities, and value. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day, with our amazing Team Members at the heart of it all.

Values

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.