Deskside Support Technician

Sharp Brains Recruitment; Padova; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A staffing and recruitment firm is looking for a Deskside Support Technician to provide comprehensive technical support for desktop and laptop systems. The role, based in the Greater Padova area, requires expertise in troubleshooting hardware and software issues, managing device lifecycles, and utilizing tools like SCCM and ServiceNow. This is a full-time contract position, ideally suited for a freelancer with strong IT skills and a customer-oriented approach.

Competenze

• Experience in providing end-to-end technical support.
• Knowledge of desktop device management, including configuration and patching.
• Familiarity with EUC tools and applications such as MS Office and VPN clients.

Mansioni

• Provide technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices.
• Deliver support using asset tracking and remote assistance tools.

Conoscenze

Technical support

Troubleshooting

Windows OS environments

Active Directory

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Developing Talent, Managing Risk | Experience in Internal Audit, HR & Tech Recruitment | Driven by People & Process Excellence

Skill Set: Deskside Support Technician Level 1

Position: Full Time Employment (FTE)

Contract: B2B/Freelance

Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart‑hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic ITIL practices for incident, problem, and service request management in corporate settings.

Note: "Freelancer is preferred"

Seniority Level

Associate

Employment Type

Contract

Job Function

Information Technology

Industries

Staffing and Recruiting

Greater Padova (Padua) Metropolitan Area