Day Shift Guest Experience Concierge

citizenM hotels; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Rome is seeking a Hotel Day Ambassador to engage with guests and manage various tasks including customer service, food preparation, and concierge support. Applicants should demonstrate a caring attitude, a collaborative spirit, and the ability to multitask in a fast-paced environment. Fluency in English is essential. This full-time role offers €2,000 per month with various benefits including flexible schedules. Join us to create memorable experiences for our guests!

Servizi

Competitive salaries

Flexible schedules

Performance rewards

Career progression

Access to learning and development programs

Wellbeing program (EAP)

Uniform and comfy shoes

Referral program - €1000 bonus

Competenze

• A genuine touch: Treat all people as you would treat your best friends.
• A passionate attitude: Be collaborative and believe we are stronger working together.
• A smart thinker: You like to find simpler, better and bolder ways to do things.
• Real caring: You show empathy for people and the planet.
• Fluent in English. Other language abilities are welcome too!

Mansioni

• Making sure everyone gets a warm welcome as soon as they walk in.
• Helping guests at the self check-in kiosks.
• Preparing and serving hot and cold breakfast and meals.
• Brewing delicious coffee or mixing a signature cocktail.
• Being a secret concierge to the city.
• Maintaining the living room and the canteen clean.
• Helping our guests with any requests or demands.
• Handling reservations in our property management system.
• Preparing societyM meeting rooms where applicable.

Conoscenze

Customer service

Multitasking

Collaboration

Empathy

Fluent in English

Descrizione del lavoro

A leading hospitality company in Rome is seeking a Hotel Day Ambassador to engage with guests and manage various tasks including customer service, food preparation, and concierge support. Applicants should demonstrate a caring attitude, a collaborative spirit, and the ability to multitask in a fast-paced environment. Fluency in English is essential. This full-time role offers €2,000 per month with various benefits including flexible schedules. Join us to create memorable experiences for our guests!