Customer Support Specialist (Italian+German)

Packly; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A dynamic technology company in Molise seeks a Customer Support Specialist to guide customers through purchasing and ensure satisfaction. The ideal candidate is fluent in Italian and proficient in German, with strong communication and negotiation skills, to build lasting client relationships. The role offers training, flexibility for remote work, and a chance for professional growth in an international environment. If you’re self-motivated and ready to contribute, we want you to join our team!

Servizi

Training on the job

Flexibility and working from home

Professional growth in an international environment

Competenze

• Mother tongue knowledge of Italian required.
• Professional knowledge of German is mandatory.
• Familiarity with digital tools such as CRM software essential.
• Excellent communication and negotiation skills important.
• Customer-centric mentality needed to collect feedback.
• Self-motivated and goal-oriented approach with a passion for achieving targets.

Mansioni

• Guide customers through the purchasing process.
• Ensure customer satisfaction and awareness of products.
• Build and maintain long-term client relationships.

Conoscenze

Fluent in Italian

Proficient in German

Excellent communication skills

Negotiation skills

Customer-centric mentality

Self-motivated

Formazione

Bachelor's degree in business, marketing, or related field

Strumenti

CRM software

Descrizione del lavoro

Packly is a dynamic, fast‑paced and ever‑changing environment. As a Customer Support Specialist you will be a point of reference for our customers, guiding them through the purchasing process of our products and providing them with the necessary support.

A key part of your role is ensuring that customers are perfectly satisfied and aware of all our products.

You will be part of a dynamic and multicultural team and you will have the chance to work in a challenging atmosphere connecting with our Italian and international customers.

Requirements

Required skills and qualifications

• Mother tongue knowledge of Italian;
• Professional knowledge of German is a mandatory requirement;
• Familiarity with digital tools and technologies such as CRM software;
• Excellent communication and negotiation skills, with the ability to build and maintain long‑term client relationships;
• Customer‑centric mentality and ability to collect customer feedback and needs;
• Self‑motivated and goal‑oriented approach, with a passion for achieving and exceeding targets.

Preferred skills and qualifications

• Proficiency in an additional language (French or English) is highly desirable and considered as a plus.
• Bachelor's degree in business, marketing, or a related field.

What we offer

• Training on the job;
• Flexibility and working from home;
• Professional growth in an international environment.

At Packly you will have the opportunity to work in a rapidly growing and expanding multinational environment that offers ample room for expression and growth where teamwork, proactivity and skills are critical success factors. We count on your personality and skills to help Packly get better and better.

Are you ready to make a difference and contribute with your professionalism to Packly's success? If so, we are waiting for you!