Customer Support Specialist (French + English)

Essence Coaching Group; Roma; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international coaching company is seeking a Customer Support Representative fluent in French and English to join their multilingual team. The role involves handling customer inquiries, troubleshooting technical issues, and providing exceptional service. Ideal candidates will have a customer-first mindset and 1-2 years of relevant experience. A hybrid work model may be possible after 6 months based on performance, along with a relocation assistance.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model

Competenze

• Fluency in French (C1) and English (C1).
• At least 1-2 years of work experience in BPO or with US customers.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to ensure customer support.

Conoscenze

Customer-first mindset

Excellent communication skills

Problem-solving ability

Descrizione del lavoro

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• French – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

• Salary : 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.