Customer Support

ROCKWOOL International A/S; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading global building materials company is seeking a Customer Service Support in Milano. Responsibilities include processing customer orders, coordinating logistics, and responding to inquiries. The ideal candidate has over 3 years of experience, proficiency in SAP, and strong communication skills in Italian and English. This role offers a full-time contract with benefits including meal vouchers and training programs.

Servizi

Meal vouchers worth €10/day

Paid leave for medical appointments (16 hours/year)

20 days of annual leave + 10 additional days

Health insurance

1 day of smart working per week

Training programs and courses

Competenze

• 3+ years of customer service experience in a similar role.
• Proficiency in SAP is required.
• Fluent in Italian and English.

Mansioni

• Process customer orders in SAP and validate products.
• Apply pricing policy and prepare quotations.
• Coordinate logistics and transport with teams.
• Manage claims and credit requests.
• Respond to customer inquiries and provide support.

Conoscenze

Customer focus

Problem solving

Communication skills

Interpersonal skills

SAP proficiency

Ability to work under pressure

Result-orientation

Fluent in Italian

Fluent in English

Strumenti

SAP

Descrizione del lavoro

Customer Support page is loaded## Customer Supportlocations: Milantime type: Full timeposted on: Posted Yesterdayjob requisition id: R0033050**Customer Service Support – 12 months contract**We are looking for a **Customer Service Support** to join our **Rockfon** team in **Milano**.**You will report to Customer service team leader****Place of work:** Office Milano (Arco della Pace); 1 day home office/weekBuilding a climate resilient future ROCKWOOL operates worldwide, with approximately 12,000 dedicated colleagues spread across 40 countries. We transform volcanic rock into stone wool and our products contribute to address many of society’s biggest climate change challenges, creating new opportunities to enrich modern living and build safer, healthier, and more climate resilient communities. Find out more at www.rockwool.com/it/**This is the role*** Accurately process customer orders in SAP: validate products, quantities and lead times.* Apply pricing policy in coordination with Sales and prepare quotations for special requests.* Check product availability with factories and suppliers and trigger order preparation.* Coordinate logistics and transport with internal teams and third‑party providers.* Manage claims, credit requests and documentation (filing and archiving).* Support accounts receivable by following up on payments when requested.* Respond to customer and internal enquiries (availability, lead times, pricing, documentation, samples).* Perform weekly invoice/credit checks and contribute to monthly order‑portfolio and account close.* Visit customers to build relationships and support local business.* Participate in Group projects and continuous improvement initiatives.**Requirements:**· 3 + years’ of customer service experience in a similar role.· Proficiency in SAP.· Excellent communication, interpersonal skills and ability to work under pressure.· Customer focus, problem solving and result-orientation.· Effective cross-functional approach and ability to work in a fast-paced environment.· Fluent in Italian and English**What we offer**Full‑time fixed‑term employment contract (12 months). Placement within an international, technical, dynamic and efficient work environment, interacting with various internal and external stakeholders. Gross annual salary (RAL) and contractual classification will be commensurate with the selected candidate’s experience, based on salary levels benchmarked and aligned with market trends. Meal vouchers worth €10/day. Paid leave for medical appointments (16 hours/year). 20 days of annual leave + 10 additional days of leave (per year). Health insurance according to the national collective labour agreement (CCNL). 1 day of smart working per week. Training programmes and courses to support your personal and professional development. Support from experienced colleagues.**Diversity, equity and inclusion: We value and cultivate a diverse and inclusive working culture where employees with different background, nationalities and competencies work side by side.**We believe in building strong connections, growing your career, and making an impact that matters.We are a purpose-driven, sustainable, and people-focused company built on three strong pillars Sustainability & Responsibility – every role helps create a better tomorrow. Collaborative Culture – together, we innovate and succeed. Career Growth & Stability – your growth meets the stability of a company founded in 1937.Part of ROCKWOOL Group, Rockfon improves wellbeing across the world by creating quieter, healthier, and more beautiful indoor spaces. Our complete acoustic wall and ceiling solutions help ensure that children learn more effectively, patients recover faster, employees have quieter workspaces, and everyone can experience great shows in music halls. Through our customer-oriented, dynamic and entrepreneurial team, we have a great deal of challenging and fun work assignments to support our growing business.