Customer Success Leader - Flexible Work & Growth

Reonomy; Milano; In loco; EUR 9.000 - 63.000; Tempo pieno

Descrizione del lavoro

A leading SaaS provider in Italy is seeking a Customer Success Manager to manage client portfolios and ensure satisfaction. The ideal candidate will have a Master’s degree in Finance or Banking, relevant experience, and proficiency in Excel. Responsibilities include supporting clients, overseeing customer retention, and collaborating with various teams. This position offers competitive compensation and a flexible work model.

Servizi

Competitive compensation

Incentive and bonus plans

Flexible work model

Competenze

• Higher education in Finance or Banking is required.
• First relevant experience is preferred.
• Knowledge of interest rate products is essential.
• Strong analytical and communication skills are needed.

Mansioni

• Manage the company's client portfolio.
• Support clients as the main contact point.
• Oversee the customer retention strategy.
• Prepare reports and monitor client satisfaction.
• Collaborate with sales, marketing, and product teams.

Conoscenze

Proficient in Excel

Strong organizational skills

Analytical skills

Customer-oriented mindset

Fluent in Italian

Formazione

Master’s level in Finance or Banking

Descrizione del lavoro

A leading SaaS provider in Italy is seeking a Customer Success Manager to manage client portfolios and ensure satisfaction. The ideal candidate will have a Master’s degree in Finance or Banking, relevant experience, and proficiency in Excel. Responsibilities include supporting clients, overseeing customer retention, and collaborating with various teams. This position offers competitive compensation and a flexible work model.