Customer Success Executive - Italian Speaking

BizAway S.r.l. (ES); Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading travel management company is seeking a driven Customer Success Executive for the Italian market in Milan. You will manage corporate clients' portfolios, ensuring successful onboarding and driving platform adoption. Ideal candidates have experience in B2B Account Management, CRM tools, and are fluent in Italian and English. This role offers attractive compensation, including equity, and a flexible working policy.

Servizi

Attractive compensation, including equity

Flexible working policy (3 days in the office + 2 remote)

Free coffee and beers

Competenze

• 1+ years of experience in B2B Account Management, Customer Success or a client-facing role.
• Experience managing a large volume of B2B clients is a plus.

Mansioni

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.
• Deliver seamless onboarding tailored to each client’s needs.
• Track client health through usage data, surveys; anticipate risks and mitigate churn.
• Drive adoption of BizAway’s platform, ensuring clients maximize value.

Conoscenze

Fluent in Italian

Full working proficiency in English

Proactive and organized

Strong communication skills

Strumenti

CRM tools (Salesforce preferred)

Descrizione del lavoro

Overview

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups then BizAway is the company you have been looking for.

We are looking for

We are looking for a driven and enthusiastic Customer Success Executive (m/f/d) for the Italian market, who desires to contribute to the growth and success of our Customer Success Team. This role is based in Milan.

Your role in BizAway

As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs.
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn.
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions.
• Proactively identify and act on upsell opportunities to expand client usage and revenue.
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business.
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth.

Your basic qualifications

• You are fluent in Italian and have full working proficiency in English.
• You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role.
• You are comfortable working with CRM tools (Salesforce preferred) and client dashboards.
• You are proactive, organized, and thrive in a fast-changing environment.
• You have strong communication skills and a client-first mindset.

We are also interested in

• Experience in SaaS, Travel Tech, or fast-growing scale-ups.
• Experience managing a large volume of B2B clients.
• Additional language capabilities.

Our offer

• A seat on a scale-up with skyrocketing growth.
• Attractive compensation, including equity in the company.
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions.
• Multicultural and international team.
• Collaborative and smart environment to work and learn.
• Free coffee to kick-start your day and free beers to celebrate together.
• Flexible working policy (3 days in the office + 2 remote).

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018