Customer Service Specialist

Scalian; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology services company in Italy is seeking a CUSTOMER SERVICE SPECIALIST. This role involves responding to client requests, resolving issues, and developing procedures tailored to customer needs. The ideal candidate will have a diploma in Electronics or Aeronautics and experience in customer care. Strong communication and problem-solving skills are essential. Join a friendly team focused on innovation and a supportive work environment.

Servizi

Telework agreement

Social coverage

Flexibility

Soft mobility

Competenze

• Experience in support or customer care roles (preferred).
• Experience in support or customer care roles preferred.
• Basic IT knowledge is required.

Mansioni

• Respond to requests via phone, email or chat using appropriate tools.
• Resolve first-level issues and provide clear instructions.
• Develop ad hoc procedures for problem solving according to customer needs.
• Record reports in the internal system.
• Promptly report complex issues to the technical team.

Conoscenze

Italian (Fluent)

English (fluent oral and written)

Problem-solving

Stress management skills

Excellent communication

Active listening skills

Formazione

Diploma in Electronics or Aeronautics

Strumenti

IT tools

Ticketing software

Descrizione del lavoro

Are you a CUSTOMER SERVICE SPECIALIST looking for a new challenge

If you want to expand your reach and share your knowledge with a team of professionals contribute to the development of your colleagues or Clients skills want to consolidate your expertise and grow on innovative projects this is your opportunity!

What this experience will bring you

First of all an interesting technical challenge but also an overview of our Clients projects.

We will build your career together and accompany you towards the development of new skills and technical leadership.

What will your role be

• Respond to requests via phone email or chat using the appropriate tools.
• Resolve first-level issues walkaround and provide clear instructions.
• Develop ad hoc procedures for problem solving according to customer needs.
• Record reports in the internal system.
• Promptly report complex issues to the technical team.

What are we looking for in you: Experience and competencies

• Diploma in Electronics or Aeronautics.
• Experience in support or customer care roles (preferred).
• Basic knowledge of IT tools and ticketing software.

Soft skills

• Problem-solving and stress management skills.
• Excellent communication and active listening skills.

Languages

• Italian (Fluent)
• English (fluent oral and written)

Additional Information

Why would you take the plunge

Because Scalian is a group of specialists carrying an ambitious development project focused on innovation and committed to its customers where you can :

Build a tailor-made career path varied and adapted to your desires thanks to the variety of missions in your area of expertise and the bridges between trades

Learn by the quality of the projects on which you will intervene in your specialty and thanks to the large training catalog delivered by our internal Academy

Have an attractive social framework that respects everyones needs (telework agreement crèches social coverage flexibility soft mobility etc.)

Contribute to R&D topics or participate in internal projects

Be part of a friendly team that will make work rhyme with pleasure!

So want to expand the frame Contact us to talk about it

Remote Work

No

Employment Type

Full-time

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Experience

years

Vacancy

1