Customer Service Representative

Whatjobs; Treviso; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in lighting solutions is seeking a fulltime Customer Service Representative for Italy. This role involves assisting customers with their inquiries about orders, delivery times, and pricing. You will manage all administrative processes related to customer orders and ensure prompt and professional service responses. The ideal candidate has strong problem-solving abilities and experience with IT systems. This position offers an opportunity to be part of an international team in a growing market.

Competenze

• Passionate and empathetic problem solver.
• Ability to manage customer inquiries and administrative processes.
• Experience with IT systems related to order processing.

Mansioni

• Ensure complete and correct delivery for customer orders.
• Handle administrative processes related to orders and customer inquiries.
• Administer and process complaints and returns.

Conoscenze

Problem-solving

Customer-oriented approach

Administrative skills

Strumenti

Oracle EBS

CRM

Descrizione del lavoro

Treviso

Our mission is to provide superior lighting solutions, exceptional technical support, and outstanding customer service to our customers. We also strive to generate value for our customers by working to enhance and prolong the return on investment for solid-state lighting systems. Due to international growth, we are now recruiting for a talented and fulltime Customer Service Representative.

Are you a passionate and empathetic problem solver? Do you think as a customer and behave as entrepreneur? For our customers and our sales colleagues, our Customer Service Europe department is looking for a customer service representative for Italy with a supporting role for France. You will be part of an international team of 31 colleagues in Europe and report into one of the Customer Service Team Leads.

You will professionally and promptly be of service to our customers in order to answer all their questions regarding order, delivery time, availability, prices and quotes, guiding clients along the order flow.

Responsibilities

• Attending every given order from the moment of ordering up until the moment of delivery and thus ensuring a complete and correct delivery
• Taking care of all administrative processes (offerings, orders, price conditions, complaints....Etc.) that are related to the ordering of the goods and the questions asked by the customers, all according to the department guidelines. In order to do so, using all IT systems that are at hand (Oracle EBS & CRM or any other digital tool)
• Post-processing and clarification of customer orders that have not been decided or are subject to special conditions
• Accepting and processing commercial, logistical and technical complaints (and returns) and administrate these in the correct way within the applicable tool in order to enable after sales services to handle these and in some cases handle them yourself
• Processing of accounts receivable, accounts receivable monitoring,