Customer Service Coordinator Spanish Speaker

Hapag-Lloyd AG; Liguria; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading shipping company located in Liguria, Italy is seeking a Customer Service Representative to handle inquiries and manage documentation. The ideal candidate will have a university degree, experience in the shipping industry, and be proficient in English, Spanish, and Italian. This role offers the opportunity to develop expertise in export and import functions.

Competenze

• Proficient in written and spoken English, Spanish, and Italian.
• Experience in the shipping industry, preferably in a customer service department.
• Receptive to new ideas and motivated for personal development.

Mansioni

• Handle customer phone calls.
• Manage correspondence with customers regarding potential claim requests.
• Handle booking inquiries as per customer requests.
• Process changes of destination and handle shipment-related exceptions.

Conoscenze

Customer service skills

Problem-solving

Positive attitude

Team-oriented mindset

Formazione

University degree or equivalent

Strumenti

MS Office

Descrizione del lavoro

Only applications from holders of a valid residence / work permit for EU / Italy will be considered.

ESSENTIAL FUNCTIONS

1. Handle customer phone calls.
2. Manage correspondence with customers regarding potential claim requests.
3. Handle booking inquiries as per customer requests.
4. Manage booking amendments received via email.
5. Process changes of destination.
6. Handle shipment-related exceptions.
7. Verify transport exceptions and bill additional costs/fees to customers where applicable.
8. Follow procedures for special cargo approval.
9. Follow up on transshipment processes.
10. Build expertise in export booking topics.
11. Handle documentation exceptions and errors proactively to ensure service delivery.
12. Improve customs and documentation processes, including monitoring SI quality, time, revenue handling, and customer profiles.
13. Develop expertise in export documentation topics.
14. Handle import documents such as arrival notices, delivery orders, and container releases.
15. On customer request, manage activities related to on-carriage and special equipment returns.
16. Monitor overdue boxes for pickup and return.
17. Manage re-export and return shipments.
18. Propose and discuss actions with managers to improve import efficiency.
19. Build expertise in export, documentation, and import functions.

MINIMUM QUALIFICATIONS

• University degree or equivalent.
• Experience in the shipping industry, preferably in a customer service department.
• Proficient in written and spoken English, Spanish, and Italian.
• Working knowledge of MS Office.
• Receptive to new ideas and motivated for personal development.
• Positive attitude and team-oriented mindset.