Customer Quality Manager

ZF Friedrichshafen AG; Candiolo; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading global technology company in Candiolo is seeking a Customer Quality Manager to ensure customer satisfaction and maintain quality standards. The ideal candidate will have a degree in engineering, leadership experience, and knowledge of quality processes such as APQP and FMEA. Exceptional communication skills and a commitment to quality are essential. Join this dynamic team and shape the future of mobility.

Competenze

• Previous experience in a similar role, preferably in an industrial setting.
• Fluent written and spoken English; knowledge of German is a plus.
• Strong quality orientation.

Mansioni

• Manage and oversee all customer quality-related activities.
• Implement and maintain APQP, FMEA, and Control Plan processes.
• Work closely with customers to resolve quality issues.

Conoscenze

Leadership skills

Communication skills

Interpersonal skills

Attention to detail

Formazione

Degree in Engineering or related field

Strumenti

APQP

FMEA

Control Plans

Six Sigma Green Belt

Descrizione del lavoro

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Customer Quality Manager

Country/Region: IT

Location: Candiolo, Turin, IT, 10060

About the team

We are seeking a highly qualified Customer Quality Manager to lead the entire Customer Quality area. The selected candidate will be responsible for ensuring customer satisfaction through the maintenance and continuous improvement of quality standards.

What you can expect as Cutomer Quality Manager:

• Manage and oversee all customer quality-related activities, ensuring compliance with company standards and customer expectations.
• Implement and maintain APQP (Advanced Product Quality Planning), FMEA (Failure Mode and Effects Analysis), and Control Plan processes.
• Work closely with customers to identify and resolve quality issues, ensuring effective and timely communication.
• Develop and maintain strong, trust-based relationships with customers, serving as the main point of contact for all quality-related matters.
• Prepare detailed reports and present findings to senior management.
• Coordinate with other departments to ensure customer requirements are fully met.
• Train and lead the customer quality team, promoting a collaborative and quality-focused work environment.

Your Profile as Cutomer Quality Manager:

• Degree in Engineering or a related field.
• Previous experience in a similar role, preferably in an industrial setting.
• Green Belt Six Sigma certification or higher.
• In-depth knowledge of APQP, FMEA, and Control Plans.
• Excellent leadership and communication skills.
• Strong interpersonal skills and the ability to build trusted relationships with customers.
• Fluent written and spoken English; knowledge of German is considered a plus.
• Strong quality orientation and attention to detail.

Be part of our ZF team as Customer Quality Manager and apply now!

Contact

[phone]

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.