Customer Experience Representative (French Speaker)

Deliveroo; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service based in Milan is looking for a Customer Experience Representative who speaks French. In this entry-level role, you will provide support to restaurant partners through email and phone, ensure compliance with service levels, and resolve complaints. Ideal candidates have at least 2 years of experience in a contact center and are proficient in English and French. This position offers a full-time schedule with shift work across the week.

Competenze

• Minimum 2 years of experience in a contact centre with a focus on complaints handling.
• Availability for Monday–Sunday shift work.
• Committed to your own performance and development.

Mansioni

• Providing advice to restaurants to achieve the best results from Deliveroo.
• Resolve accounts payable and invoice queries.
• Meet and exceed performance targets and quality standards.

Conoscenze

Proficiency in English

Proficiency in French

Effective organisational skills

Good problem-solving skills

Ability to work in a fast-growing team

Strumenti

MS Office

Google Suite

CRM tools

Descrizione del lavoro

Customer Experience Representative (French Speaker)

1 day ago – Be among the first 25 applicants

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome, right? But behind the scenes, this is a story of high growth, giant challenges, and enormous opportunity. Deliveroo is a technology‑driven company at the forefront of the rapidly expanding industry and we’re transforming the way people think about food. We want to be the definitive food company – the app you go to whenever you have a hunger pang. Come and join us for the ride.

Partner Operation Team – Milan

Being part of the Partner Operation Team, you will handle inbound email enquiries and calls that require tight turnaround times. Our goal is to leave restaurant partners happy and well supported. You are expected to be result‑driven, take on and deliver the KPIs set in place, while maintaining excellent customer service.

What You Will Be Doing

• Providing advice to restaurants to achieve the best results from Deliveroo.
• Resolve accounts payable and invoice queries by clarifying complaints, determining the cause, selecting and explaining solutions, expediting corrections, and following up to ensure resolution within agreed SLA’s.
• Administrative assistance to restaurant partners.
• Provide routine feedback to Team Managers to drive team improvements.
• Resolving restaurant complaints via e‑mail or phone.
• Complete any other tasks as directed by line manager or senior management.
• Meet and exceed performance targets and quality standards.

What Skills You'll Need

• Minimum 2 years of experience in a contact centre with a focus on complaints handling.
• Proficiency in English and French (Dutch is a plus).
• Availability for Monday–Sunday shift work.
• Proficient in MS Office/Google Suite, CRM tools like Salesforce/Amazon Connect, with fast and accurate typing skills.
• Ability to think logically and strategically.
• Committed to your own performance and development.
• Good problem‑solving skills and a high initiative.
• Effective organisational skills.
• Ability to work as part of a fast‑growing team and be a team player.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Software Development

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