Customer Experience Agent

A.P. Moller - Maersk; Genova; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global shipping company is seeking a Customer Experience Agent in Genoa. This role involves providing exceptional service to customers, managing shipping processes, and building strong client relationships. The ideal candidate will have a customer-centric mindset, excellent communication skills, and proficiency in English and Italian. Flexibility in working arrangements is offered. Interested applicants should submit their CV in English.

Competenze

• Strong interest or experience in FCL import–export operations.
• Comfort working under deadlines.

Mansioni

• Provide services to direct customers and onboard them to the Maersk environment.
• Manage shipment processes in line with company procedures.
• Build strong customer relationships and understand their business needs.
• Provide proactive support: tracking shipments, flagging deviations.
• Work in a KPI-driven environment, meeting/exceeding targets.

Conoscenze

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Relationship-building skills

Planning abilities

Basic computer literacy

Professional proficiency in English

Professional proficiency in Italian

Descrizione del lavoro

🌍 We’re Hiring: Customer Experience Agent

Do you love connecting with people from all over the world — customers, suppliers, and colleagues alike? 🤝

If so, this could be the perfect opportunity for you.

Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other alternative working patterns.🌱💼

🚢 What You’ll Do

As Customer Experience Agent you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross‑selling and more.

🎯 Key Responsibilities

• 📦 Strong interest or experience in FCL import–export operations
• 🔄 Managing shipment processes in line with company procedures and regulatory requirements
• 🤝 Building strong customer relationships and understanding their business needs
• 🚨 Providing proactive support: tracking shipments, flagging deviations, and suggesting solutions
• 📊 Working in a KPI‑driven environment, meeting/exceeding targets, and identifying improvement areas

🌟 What We’re Looking For

• 🧭 A customer‑centric mindset with a passion for delivering exceptional service
• 🗣️ Excellent communication, problem‑solving, and relationship‑building skills
• 🗂️ Strong planning abilities and comfort working under deadlines
• 💻 Basic computer literacy
• 🇬🇧🇮🇹 Professional proficiency in English and Italian

📍 Location: Genoa or Milan, Italy

ℹ️ Additional Information

• ❗ No relocation or visa sponsorship is available for this role.

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application. For your application to be accepted, 📄 please send your CV in English.