Customer care & Sales Experiencer

YELLOWSQUARE EUROPE S.R.L.; Roma; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A vibrant hospitality company in Rome seeks a Customer Care & Sales Experience professional. You'll engage with guests and partners, ensuring smooth interactions while delivering top-notch service. The ideal applicant has 2-3 years in customer service, is fluent in Italian and English, and is skilled at using various management systems. This full-time position offers a competitive salary, meal vouchers, and opportunities for professional growth in a dynamic team environment.

Servizi

Meal vouchers

Professional development support

Team-oriented environment

Competenze

• 2-3 years of experience in customer care, hospitality, or sales.
• Fluent in Italian and English at C1 level.
• Comfortable using relevant technology and systems.

Mansioni

• Build and maintain relationships with schools and travel agencies.
• Respond to guest inquiries via multiple channels.
• Coordinate communication between departments to ensure guest satisfaction.

Conoscenze

Customer care expertise

Empathy

Problem-solving skills

Communication skills

Team collaboration

Fluent in Italian and English

Strumenti

Property management systems (Clock)

OTA extranets

CRMs

Google Workspace

Descrizione del lavoro

Were looking for a Customer Care & Sales Experiencer to join our awesome Sales and Customer Care team!

If youre a people person who loves solving problems with a smile and keeping things smooth behind the scenes this role is for you!

Based at our Rome HQ youll be the connection point between our guests (B2C) partners (B2B) and all our Squares making sure everyone experiences the full Yellow vibe from first contact to check-out and beyond. The ideal candidate is detail and customer oriented organized and empathetic with excellent communication skills and the ability to handle complex situations with a positive solution-oriented approach.

What you’ll be doing

• Build and maintain relationships with schools tour operators and travel agencies (B2B!)
• Respond to guest inquiries bookings and reviews via email phone and online channels (thats the B2C bit)
• Keep communication flowing smoothly between all our Squares
• Coordinate with other departments to keep guests informed and happy

What you bring

• 2-3 years of experience in customer care hospitality or sales
• Fluent in Italian and English (C1 level) extra languages are a big plus
• People skills and problem-solving mindset
• Comfortable using property management systems (Clock) OTA extranets CRMs and Google Workspace. A nice plus if you are familiar with channel managers.
• Great at working in a team but also independent when needed
• Available full-time from our Rome HQ (with 1 remote day per week)

What you get

• Full-time contract 4th level CCNL Turismo (23.24966 gross / year) 40 hours / week on a rotating MondaySunday schedule
• 8 / day meal vouchers
• YellowCredits
• An international energetic not-your-average workplace
• Room to grow : we support professional development and internal mobility
• A team that loves what they do and makes things happen

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing