Current Account Experience Architect

ING Italia; Roma; Ibrido; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading digital bank in Italy is seeking a Customer Journey Expert for its Current Account team. This role focuses on enhancing customer experience and managing product performance in an Agile environment. The ideal candidate has a bachelor's or master's degree and over 3 years of experience in the banking sector, showcasing strong problem-solving and communication skills. The position offers permanent employment and promotes a diverse and flexible work environment.

Competenze

• 3+ years of experience in banking or financial sectors.
• Experience in enhancing customer experience in digital banking.
• Ability to work in an Agile environment.

Mansioni

• Enhance customer experience for current accounts.
• Manage product performance metrics.
• Collaborate within an Agile team setting.

Conoscenze

Problem-solving

Excellent communication

Customer experience enhancement

Formazione

Bachelor's or master's degree

Descrizione del lavoro

Current Account Experience Architect • Rome, Italy

A leading digital bank in Italy is seeking a Customer Journey Expert for the Current Account team. This role focuses on enhancing customer experience and managing product performance in an Agile environment. Candidates should possess a master's or bachelor's degree with 3+ years in banking or financial sectors, and demonstrate problem-solving abilities alongside excellent communication skills. The position offers permanent employment with a commitment to diversity and a flexible working model.