Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A consulting firm is hiring a Content Moderator / Customer Service Agent fluent in Italian and English to join their team in Portugal. Responsibilities include moderating content, handling user inquiries, and enforcing community safety guidelines. The position offers relocation assistance and a supportive multicultural environment, making it ideal for candidates looking to grow their careers in digital services.

Servizi

Relocation assistance

Full onboarding and paid training

Multicultural team environment

Clear path for career growth

Competenze

• Fluent in Italian and strong English skills are required.
• Experience in customer service is a plus.

Mansioni

• Review and moderate user-generated content in line with platform policies.
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism.
• Escalate violations or complex cases according to internal protocols.

Conoscenze

Fluent Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Bologna, Metropolitan City of Bologna, Italy

Job Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!