Commis di cucina - kosmo taste the mountain

Hosco; Livigno; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Commis di cucina - Kosmo taste the mountain

Sede: Italia, Lombardia, Livigno

Guest Experience Expert / Front Desk Agent

Club Guest Experience Expert / Front Desk Agent, Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Guest Experience Expert / Front Desk Agent. Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks.

• Organize, confirm and process guest check‑ins / check‑outs according to LQA and Marriott International standards and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed in Opera.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Enroll guests into Bonvoy, Marriott International Loyalty Program.
• Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations.
• Process and save daily contingency shift report.
• Engage guests in conversation regarding their stay, property services, and area attractions/offering.
• Anticipate guests' service needs, including asking questions of guests to better understand their potential needs.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Create unique and memorable moments for our guests using a variety of tools and material.
• Manage guest complaints following procedures and using internal software.
• Handle all internal and external phone calls answering within the third ring, guest and talent calls alike, log all calls in the internal CRM, and act as a dispatch to facilitate guest requests (including wake‑up calls, housekeeping and maintenance).
• Manage and coordinate guest chats, create, monitor and close cases using the appropriate Marriott tool.
• Provide guests with room and hotel information, directions, amenities and local interests over the phone, by email and any other internal communication channels.
• Escort guests to their room and offer orientation inside the Hotel property.
• Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions and room packages, special requests and to prepare for effective recognition.
• Accept and record wake‑up calls, requests, room service orders etc.
• Coordinate and handle room service request, take food and beverage orders for guests who would like to dine and drink in their room.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.
• Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.
• Respond to and handles guest problems and complaints to the guest's satisfaction.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office and Laundry.

What you'll need:

• A warm, people‑oriented demeanor and a team‑first attitude.
• Positive outlook and outgoing personality.
• Flexibility, problem‑solving skills and multi‑tasking ability.
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
• Previous Front Office / Guest Services experience is a big plus.
• Ideally, technical knowledge of GXP and Opera.

Chef de partie

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Chef de partie. Reporting to the Executive Sous Chef, the role will cover culinary tasks related to the F&B production for any of our outlets.

• Responsible for the assigned station under the supervision of the Sous Chef.
• Ensure adequacy of supplies at the cooking stations.
• Assist in preparing orders, stock supplies and check inventories.
• Prepare fresh ingredients for cooking according to recipes and guidelines.
• Test foods to ensure proper preparation and temperature.
• Operate kitchen equipment safely and responsibly.
• Ensure the proper sanitation and cleanliness of surfaces and storage containers.
• Follow Standard Operating Procedures and brand identity guidelines.
• Comply with quality assurance expectations and standards.
• Comply with all health, safety and hygiene standards and policies.

What you'll need:

• Passion for the luxury lifestyle hospitality and culinary industry.
• A warm, people‑oriented demeanor and a team‑player attitude.
• A safety‑first approach.
• Positive outlook and dependability.
• Previous experience in similar roles is an advantage.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.