Client Support Associate

Euronext; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading financial services company in Milan is seeking a skilled professional to manage client operations and ensure service delivery. The ideal candidate will have strong financial acumen, previous client services experience, and excellent problem-solving skills. This full-time role requires the ability to foster strong client relationships and drive continuous improvement in practices and processes.

Competenze

• Strong financial background and understanding of client activities.
• Prior relevant Client Services experience required.
• Ability to create strong relationships with clients.

Mansioni

• Serve as the central contact point for allocated clients.
• Provide client support and ensure timely resolution of issues.
• Ensure compliance with Service Level Agreements.
• Drive process improvement and assess opportunities.
• Contribute to operation enhancement projects.

Conoscenze

Client Services experience

Strong analytical skills

Project management

Strong communication skills

Problem-solving attitude

Descrizione del lavoro

Key accountabilities

• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile

• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Summary

• Location: Milan
• Type: Full time