Client Service & Ops Spec

. Crane Worldwide Logistics.; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading logistics company in Italy is seeking a Full-Time position in Client Services. The ideal candidate will prepare documentation, track cargo, and communicate with clients and vendors. Applicants should have a High School Diploma or GED and two to three years of related experience. Knowledge of the Import / Export industry is preferred. This role demands strong interpersonal skills and the ability to work in a fast-paced environment. Excellent client service skills are essential.

Competenze

• Knowledge of the Import / Export industry preferred.
• Two to three years of related experience required.
• Ability to communicate effectively with clients and personnel.

Mansioni

• Prepare documentation for shipments including dock receipts and bills of lading.
• Track and trace cargo for proper movement and delivery.
• Communicate with clients regarding tracking and rate quotations.

Conoscenze

Customer Service

Client Management

Issue Resolution

Client Relationships

Formazione

High School Diploma or GED

Descrizione del lavoro

JOB FUNCTIONS

• Prepare documentation dock receipts bills of lading export declarations.
• File SEDs (Shippers Export Declarations)
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing routing & dispatching and rate quotations).
• Communicate with vendors / suppliers regarding shipment dispatch routing pricing and rates.
• Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet clients requirement for the movement of freight.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

Position may require extended periods of sitting computer use standing and walking. Some light lifting may be required in some instances

OTHER SKILLS / ABILITIES

• Knowledge of the Import / Export industry preferred.
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• The ability to work in a fast-paced environment.
• Must be career-oriented hard-working quick learner and have excellent recall for past events / situations / numbers.
• Strong knowledge of personal computers Education and Experience
• Able to be proactive in providing quality client service and to handle pressure and responsibility in a fast pace environment in a timely and affective manner.
• Good client service skill and ability to handle dual tasks.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Two to three years related experience
• At least one year industry experience preferred.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type

Full-Time

Department / Functional Area

Client Services

Vacancy

1