Client Service & Operations Assistant Manager

N2S Italia Ltd.; Italia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury travel services company is seeking a Client Service & Operations Assistant Manager to manage client care and logistical details for VIP clients. This role requires a minimum of 2 years in the luxury travel industry, proficiency in Italian and English, and excellent attention to detail. Responsibilities include coordinating with ground teams, assisting clients throughout their stay, and handling administrative tasks during off-peak seasons. Flexible working options are available.

Servizi

20 Annual Leave Days

Flexible start date

Remote working options

Competenze

• Minimum 2 years experience in luxury travel industry or strong customer care service role.
• Excellent command of both Italian and English.
• Extremely detail-oriented and efficient under pressure.

Mansioni

• Welcoming clients and providing assistance throughout their stay.
• Staying in constant contact with VIP clients.
• Ensure all client requests are executed timely.
• Rapid problem solving for on-ground inconveniences.
• Coordinating with ground teams for service execution.
• Updating supplier and service information in the system.

Conoscenze

Professional Italian & English speaking and writing

Detail-oriented

Strong customer care service experience

IT skills

Ability to work under pressure

Descrizione del lavoro

Position Job Title: Client Service & Operations Assistant Manager

Start Date: flexible but ideally from January/February

Type of Contract: Full-Time

Base Salary per Annum & Bonus: to be discussed, depending on experience

Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)

Working place: working from home / remote

Working Hours: 1st April to 31st October - Monday to Friday + Weekend on call
1st to 31st March: 5 days/week
1st November to 28th February: 3 days/week

TASKS:

Customer Care and Travel Quality Management (April to October)

• Welcoming clients on arrival day and being available for any assistance throughout their stay.
• Staying in constant contact with VIP clients, providing daily updates and essential travel information.
• Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes’ availability and arrange seamless coordination.
• Rapid problem solving when inconvenience occur on the ground
• Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.
• Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.
• Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software.
• Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.
• Ensure clients’ extras are invoice and paid, as well agents commissions are always updated on they system

Admin, Account Management, and Product (November to March)

• Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software.
• Booking’s folders closure liaising with CFO.
• Liaise with Copywriter for the creation of any new tour description.
• Assistance with developing travel guides.

Others:

• Support the CEO, COO, CFO and Quality Manager with daily tasks if required.

REQUIRED:

• Minimum 2 years experience in luxury travel industry and/or having any strong customer care service role.
• Professional Italian & English speaking and writing.
• The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste.
• Great IT skills and comfortable with technology.
• London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).

Please send your cover letter and CV to [e-mail] copying-in [e-mail]