Client Relationship On-Field Representative - Padova-Treviso-Verona & North East

Viva Wallet; Padova; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A pioneering tech bank in Italy is seeking a Direct Representative to promote services and support merchants. The role involves client visits, portfolio management, and in-person consultations. Ideal candidates have 2+ years in business development within financial services, strong negotiation skills, and fluency in English and Italian. This position offers a dynamic environment to engage with a diverse client base.

Competenze

• 2+ years of experience in business development, preferably in financial services.
• Understanding financial products/features and advantages.
• Computer literacy and a tech mindset.

Mansioni

• Promote company services by visiting clients’ premises.
• Assist merchants with verification and activation.
• Monitor portfolio performance.
• Provide in-person support for existing customers.
• Engage in scheduled and self-initiated activities.

Conoscenze

Business development

Negotiation skills

Customer Relationship Management

Organization skills

Tech mindset

Fluent in English

Fluent in Italian

Descrizione del lavoro

About

is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens ’s value proposition. envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.