Chef de partie - nh milano congress centre - minor hotels - southern europe

Hosco; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a full-time Guest Experience Expert / Front Desk Agent to handle guest services, check-ins, and check-outs. The ideal candidate will have a warm demeanor, technical skills in Opera, and the ability to engage with diverse guests. This role offers training, development opportunities, and discounts on hotel stays throughout Europe. The position starts in January 2026 and requires a proactive attitude and multi-tasking abilities.

Servizi

Discounted room nights

World-class training programs

Discounted meals and spa access

Performance and recognition programs

Competenze

• Previous Front Office/Guest Services experience is a big plus.
• Warm, people-oriented demeanor and a team-first attitude.
• Flexibility and an outgoing personality.

Mansioni

• Organize and process guest check-ins and check-outs.
• Complete cashier and closing reports.
• Enroll guests into Bonvoy loyalty program.
• Coordinate guest requests, including wake-up calls.
• Liaise with other departments for smooth operations.

Conoscenze

Warm, people-oriented demeanor

Positive outlook

Great storytelling skills in English

Intermediate Italian

Problem-solving skills

Multi-tasking ability

Strumenti

GXP

Opera

Descrizione del lavoro

Guest Experience Expert / Front Desk Agent

Sede: Italia, Lombardia, Milan

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is recruiting a Guest Experience Expert / Front Desk Agent. The role reports to the Front Desk Manager and covers front‑desk, guest‑services, and operational tasks.

About the Role

This full‑time position (5 days a week with 2 days off) begins January 2026. Casa Brera is located near the iconic Teatro alla Scala and offers a blend of luxury, culture, and hospitality.

Responsibilities

• Organize and process guest check‑ins, check‑outs, and payment in Opera.
• Complete cashier, closing reports, and daily contingency shift reports.
• Enroll guests into Bonvoy, Marriott International Loyalty Program.
• Liaise with Housekeeping, Engineering, Reservations, and Revenue to ensure smooth operations.
• Engage guests in conversation about their stay, property services, and local attractions.
• Anticipate guests' service needs through proactive questions.
• Handle internal and external phone calls, logging all calls in the internal CRM.
• Coordinate guest requests, including wake‑up calls, housekeeping, and maintenance.
• Manage and coordinate guest chats, create, monitor, and close cases using the appropriate Marriott tool.
• Provide guests with room hotel information, directions, amenities, and local interests.
• Escort guests to their room and offer orientation.
• Accept and record wake‑up calls, requests, room service orders, and coordinate room service.
• Communicate any emergency, lost item, or theft to the proper security staff or authorities.
• Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.

Qualifications

• Warm, people‑oriented demeanor and a team‑first attitude.
• Positive outlook, outgoing personality, flexibility, problem‑solving skills, and multi‑tasking ability.
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
• Previous Front Office/Guest Services experience is a big plus.
• Ideally, technical knowledge of GXP and Opera.

Benefits

• Part of Marriott International, the largest hospitality brand in the world.
• World‑class training and development programs tailored to enhancing your skills.
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide.
• Discounts for friends and family.
• 5 euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

Equal Opportunity Employer

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state or local laws.