Change & Request Management Expert

Allianz Technology S.p.A.; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global IT service provider in Milan is seeking a Change & Release Manager to ensure efficient IT service delivery. This role involves overseeing change and release management processes, collaborating with cross-functional teams to maintain operational excellence and customer satisfaction. The ideal candidate has a degree in IT or Computer Science and at least 5 years of experience in a similar role. The position offers a hybrid work model and a comprehensive benefits package, fostering continuous development and a supportive work environment.

Servizi

Hybrid work model

Company bonus scheme

Pension and employee shares program

Healthcare benefits

Flexible working options

Competenze

• Minimum 5 years of proven experience in change and release management.
• Extensive knowledge of IT landscapes.
• Ability to work under pressure and coordinate teams.

Mansioni

• Oversee change management process, ensuring documentation and approval.
• Coordinate release schedules and implement changes with minimal disruption.
• Manage Change Advisory Board meetings to ensure adherence to policies.

Conoscenze

Change management

Release management

Analytical skills

Problem-solving

IT service management tools

Fluent in Italian and English

Formazione

Degree in IT or Computer Science

Strumenti

IT service management tools

Descrizione del lavoro

Join Allianz Technology S.p.A. as a Change & Release Manager, where you will play a pivotal role in ensuring the seamless and efficient delivery of IT services to our business partners. Your focus will be on change management and release management, collaborating closely with the Production Manager and various Allianz teams to uphold high standards of customer satisfaction and operational excellence.

Your comprehensive understanding of the clients' IT landscape, coupled with a solid grasp of projects, products, and services, will be key in effectively managing changes and releases. You will contribute to both the maintenance and continuous improvement of current processes ("as-is") and the definition and execution of strategies to enhance our IT service delivery.

If you are passionate about driving impactful changes and thrive in a dynamic environment, we invite you to join us on this exciting journey.

What you do

• Oversee the change management process, ensuring that all changes to applications and infrastructure are meticulously documented, reviewed, and approved.
• Coordinate with cross-functional teams to implement changes with minimal disruption to services, maintaining operational continuity.
• Manage Change Advisory Board (CAB) meetings, ensuring adherence to change management policies and procedures.

Plan and execute the release management process, ensuring that new releases are deployed efficiently and without issues, maintaining service quality.

• Collaborate with Allianz teams to coordinate release schedules, guaranteeing smooth transitions and minimizing impact on business operations.
• Work closely with local CTOs and application architects to implement cost improvement measures, optimizing resource utilization.
• Support decommissioning processes, ensuring seamless transitions and minimizing impact on service delivery.

What you bring

• Extensive knowledge of IT landscapes, strong analytical and troubleshooting skills with a proven problem-solving attitude, essential for managing complex change and release processes.
• Demonstrated experience as a Change & Release Manager, showcasing adaptability and expertise in overseeing complex IT service delivery projects.
• Experience with IT service management tools and methodologies, and the ability to coordinate diverse technological components effectively.
• Ability to cope with challenges and work under pressure, coordinating interactions between different teams and acting as a mediator to resolve issues.
• Skilled at interacting with various levels, including C-level executives.
• Degree in IT, Computer Science or a related field, with at least 5 years of relevant experience in change and release management.
• Excellent communication, collaboration, and analytical thinking skills, with fluency in both Italian and English, written and spoken.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.