Care Team Specialist - Crisis Support and Guest Wellbeing

MSC CRUISES; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading cruise line company in Naples is seeking a Care Team Specialist to provide essential emotional and logistical support to guests and crew during difficult situations. The ideal candidate will have experience in a similar role, fluency in English plus two other languages, and excellent problem-solving skills. This role may require travel to various locations, ensuring a supportive environment for all involved.

Competenze

• Previous experience or training in a similar role is preferred.
• Experience in Front of House departments and/or in social contexts.
• Fluency in English plus at least two other languages.

Mansioni

• Provide emotional and logistical support to guests and crew.
• Travel to locations for direct assistance during a crisis.
• Facilitate the resolution of guest/crew complaints.

Conoscenze

Emotional support

Logistical support

Strong customer approach

Excellent communication skills

Problem solving

Organizational skills

Languages (French, Spanish, Portuguese)

Strumenti

Microsoft Office

Social media

Descrizione del lavoro

A leading cruise line company in Naples is seeking a Care Team Specialist to provide essential emotional and logistical support to guests and crew during difficult situations. The ideal candidate will have experience in a similar role, fluency in English plus two other languages, and excellent problem-solving skills. This role may require travel to various locations, ensuring a supportive environment for all involved.