BusinessOperations - Data Entry 1 - 210025

Mindlance; Remoto; EUR 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

A healthcare administration firm is seeking a Data Entry professional in Italy to accurately process member provider selection requests and handle various administrative tasks. Candidates must have a high school diploma and at least one year of data entry or general office experience. Key responsibilities include processing change requests, tracking provider selection errors, and maintaining high accuracy standards. The ideal candidate will demonstrate strong typing skills and the ability to work independently in a remote setting.

Competenze

• 1+ years of data entry or general office experience.
• Reliable internet speed for remote work.
• High accuracy with data entry tasks.

Mansioni

• Accurately enter and process member provider selection requests.
• Track and process various change request forms and doctor selection requests.
• Process provider termination requests.

Conoscenze

Data Entry Experience

High attention to detail

Technical proficiency

Ability to type at least 60 WPM

Formazione

High School Diploma

Descrizione del lavoro

Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks.

Education/Experience: High school diploma or equivalent. 1+ years of data entry or general office experience.

• Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately
• Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership
• Manually process provider selections for members unable to assign through the health plan’s auto assignment systematic process
• Track and report provider selection errors demonstrated by call center representatives
• Retrieve and process all incoming returned mail and fax requests
• Process all provider member client‑enrollment requests.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

• Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately
• Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership
• Manually process provider selections for members unable to assign through the health plan’s auto assignment systematic process
• Track and report provider selection errors demonstrated by call center representatives
• Retrieve and process all incoming returned mail
• Process all provider and member first time claims

Story Behind the Need

• What is the purpose of this team?
• Describe the surrounding team (team culture, work environment, etc.) & key projects.
• Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?

Purpose: Keying member/provider claims with high quality and focused on meeting productivity goal.

Processing paper claims – 1 st time – data entry role

Various form types are used – CDMS 1500 and UB04

Standards per hour is used for workload distribution

HICVA Red and Black

Reds use OCR Program – system works to read, and team will verify and if any adjustments are needed, they will take action (78 claims per hour) – more of a review not actioning

HICVA Black systems read top to bottom (18 per hour) – manual adjustments needing to be taken

UV Blacks (12 per hour)

Typical Day in the Role

• Walk me through the day‑to‑day responsibilities and a description of the project (Outside of the Workday JD).
• What are performance expectations/metrics?
• What makes this role unique?

Purpose: Keying member/provider claims with high quality and focused on meeting productivity goal.

Quality is 98.5%

Production goal is 85%-100% meeting expectations. There is a ramp schedule that would ramp for 3 months at 60%, 70%, 80%.

Most communication is through Teams or email

Monthly 1:1s to connect on progress and ensure support

Team will meet as a whole to connect and collaborate

Candidate Requirements

Education/Certification

Required: High School Diploma

Preferred: Licensure

Licensure

Required: NO

Preferred: Years of experience required: 1+ years of data entry or general office experience.

Disqualifiers: No data entry experience, not having reliable internet speed

Additional qualities to look for:

• Ability to type at least 60 WPM with high accuracy, Healthcare data entry is preferred.
• Top 3 must‑have hard skills stack‑ranked by importance

1 Data Entry Experience / High attention to detail with accuracy / technical proficiency / organized 2 Independent work, no distractions (during work hours, candidate will be focused on data entry/high volume) fast paced, heavy workflow. 3 Works Remote without disruption and working internet (if internet goes down, use hotspot)