BRAND AMBASSADOR Luxury German

JR Italy; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore della moda e del lusso cerca un Brand Ambassador di alta qualità per gestire le relazioni con i clienti. In questo ruolo, sarai responsabile del supporto clienti attraverso vari canali, offrendo assistenza durante le esperienze di acquisto online. Se hai una passione per il lusso, eccellenti capacità comunicative e sei fluente in tedesco, questa è l'opportunità perfetta per te. Unisciti a un team multiculturale e contribuisci a creare esperienze straordinarie per i clienti in un ambiente dinamico e stimolante.

Competenze

• Esperienza in Customer Care nel settore moda e lusso.
• Conoscenza fluente del tedesco e ottime capacità comunicative.

Mansioni

• Gestione delle relazioni con i clienti italiani e internazionali.
• Supporto e-commerce e post-vendita per acquisti online.

Conoscenze

Customer Care

Fluent in German

Communication Skills

Interpersonal Skills

Empathy

Formazione

Degree in Fashion or Luxury Management

Experience in E-commerce Customer Care

Strumenti

Microsoft Office

Descrizione del lavoro

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for

a highly skilled BRAND AMBASSADOR Luxury German to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Languages knowledge:

German (B2/C1)

Tasks:

1. Customer relations with Italian and international customers through phone/chat/e-mail
2. E-commerce and after-sales support: assisting customers in their online purchases

Contract:

Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications:

1. Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
2. Good knowledge of the main IT tools and specifically of Microsoft Office applications.
3. Targeted and continuous training on Luxury Brands.
4. Constant practice of languages and professional growth in the luxury world.

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.